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An A330 parked at the gate after arrival with the APU providing electrical and air also had the ground air connected contrary to aircraft limitations; because no staff were available or trained to turn the APU off and ground electrical on.
| Attributes | |
| ACN | 951378 |
| Time | |
| Date | 201105 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZZ.ARTCC |
| State Reference | FO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | A330 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Parked |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | APU |
| Person 1 | |
| Function | Captain |
| Qualification | Flight Crew Air Transport Pilot (ATP) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy Ground Event / Encounter Other / Unknown |
Narrative:
When I arrived at gate; ground power was never made available. I was on the airplane 20-25 minutes after its arrival and I passed the information onto the mechanics who boarded after the passengers had deplaned. At some point in time; even thought the APU was providing air; someone plugged in ground air contrary to our limitations. Procedures and actual operations are out of alignment. Either change the policy or provide staffing and train that staff to plug in ground power; wait for us to turn off APU air; then turn on ground air.
Original NASA ASRS Text
Title: An A330 parked at the gate after arrival with the APU providing electrical and air also had the ground air connected contrary to aircraft limitations; because no staff were available or trained to turn the APU OFF and ground electrical ON.
Narrative: When I arrived at gate; ground power was never made available. I was on the airplane 20-25 minutes after its arrival and I passed the information onto the mechanics who boarded after the passengers had deplaned. At some point in time; even thought the APU was providing air; someone plugged in ground air contrary to our limitations. Procedures and actual operations are out of alignment. Either change the policy or provide staffing and train that staff to plug in ground power; wait for us to turn off APU air; then turn on ground air.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.