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A line mechanic reports a B757-200 arrived with a head lice infested passenger. An oncoming maintenance control manager; not at mechanic's station; directed mechanic to act contrary to general maintenance manual (gmm) procedures for addressing the cleaning and infestation removal of the lice in the cabin coach zone section.
| Attributes | |
| ACN | 947791 |
| Time | |
| Date | 201105 |
| Local Time Of Day | 0601-1200 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi Parked |
| Component | |
| Aircraft Component | Pax Seat |
| Person 1 | |
| Function | Technician |
| Qualification | Maintenance Airframe Maintenance Powerplant |
| Events | |
| Anomaly | Aircraft Equipment Problem Less Severe Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown |
Narrative:
Aircraft arrived with head lice infested passenger. Given general maintenance manual (gmm) concerning problem and resolution--gmm says to replace all coverings; pillows etc.; in the cabin zone. [I] asked for help on research of zone. Inspection found definition as we know it; (first; business; and coach). Maintenance controller manager; mr X; and three controllers [none at our station] all agreed that all coach seats needed to be addressed per gmm. Parts ordered aircraft to go out of service; then (a new?) maintenance control manager; mr. Y; called and ordered me to only follow the gmm for a single seat and one on either side. I argued and was again ordered. I suggested affected seat row and one fore and aft and was told 'ok'. I allowed management pressure to change my direction because of his company position when I should have told him to contact local management and have them do his bidding.
Original NASA ASRS Text
Title: A Line Mechanic reports a B757-200 arrived with a head lice infested passenger. An oncoming Maintenance Control Manager; not at Mechanic's station; directed Mechanic to act contrary to General Maintenance Manual (GMM) procedures for addressing the cleaning and infestation removal of the lice in the cabin coach Zone section.
Narrative: Aircraft arrived with head lice infested passenger. Given General Maintenance Manual (GMM) concerning problem and resolution--GMM says to replace all coverings; pillows etc.; in the cabin Zone. [I] asked for help on research of Zone. Inspection found definition as we know it; (First; Business; and Coach). Maintenance Controller Manager; Mr X; and three Controllers [none at our station] all agreed that all Coach Seats needed to be addressed per GMM. Parts ordered aircraft to go out of service; then (a new?) Maintenance Control Manager; Mr. Y; called and ordered me to only follow the GMM for a single seat and one on either side. I argued and was again ordered. I suggested affected seat row and one fore and aft and was told 'OK'. I allowed Management pressure to change my direction because of his Company position when I should have told him to contact Local Management and have them do his bidding.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.