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Dispatcher reported that when assisting two flights with communications issues and a third with a passenger issue; he failed to amend a release for one of the flights.
| Attributes | |
| ACN | 914232 |
| Time | |
| Date | 201010 |
| Aircraft 1 | |
| Make Model Name | B737 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Plan | IFR |
| Component | |
| Aircraft Component | Air/Ground Communication |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
Routine flight; I received a radio patch from flight. They could not reach commercial radio and requested I help. I got the patch but had to relay between the two. It was decided to emergency divert to [a nearby suitable airport]. We coordinated all details with FBO. Right after everything was worked out with flight; I got another call from a flight in the same area with the same radio issues; and then a call for help with a misbehaving passenger. Bottom line is I forgot to amend the release for the flight; and yes; I did get help from my associates.
Original NASA ASRS Text
Title: Dispatcher reported that when assisting two flights with communications issues and a third with a passenger issue; he failed to amend a release for one of the flights.
Narrative: Routine flight; I received a radio patch from flight. They could not reach Commercial Radio and requested I help. I got the patch but had to relay between the two. It was decided to emergency divert to [a nearby suitable airport]. We coordinated all details with FBO. Right after everything was worked out with flight; I got another call from a flight in the same area with the same radio issues; and then a call for help with a misbehaving passenger. Bottom line is I forgot to amend the release for the flight; and yes; I did get help from my associates.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.