Narrative:

The issue started while holding at 17;000 feet on arrival. We received an anti-ice duct warning message. We immediately complied with the QRH and began to exit icing conditions. Descent yielded an even colder air temperature and ATC stated that the airport would not even answer his calls when we asked about the length of holding to expect. Around the same time; the flight deck and cabin crew both noticed a burnt glue smell. We conferred with dispatch via arinc and all agreed to divert. We ran all the checklists and also discussed the fact that we were landing on a short; wet runway and we were heavy. We agreed that we did not want to float and that landing needed to be in the touchdown zone. The landing was relatively firm but nothing that we were concerned about. At the gate; the flight attendant informed us that one small section of the psu (over roughly 2-3 seats) fell. While taxing off the runway and to the gate the tower asked if we needed assistance and we said no. They informed us that the trucks could follow us to the gate because they were standing by so we said that was fine. We informed them of a possible overheat on the left leading edge of the wing. Since the airport fire trucks followed us to the gate we summoned medical attention to ensure affected passengers were uninjured. The crew de-planed the passengers and the affected passengers were attended to in the gate area. I called maintenance to deal with the write up for the anti-ice duct problem. I also informed him of the psu panels and at that time asked if he would want to do a hard landing check. He asked if we felt it was that hard and also asked about any aural warnings. We never had 'sink rate' or any other warnings so the check wasn't needed. When the mechanic came to give us our ferry permit I mentioned the landing due to the fact that he was available to us and knew that three passengers had medical assistance. He said everything looked fine when he looked at the gear. He also made comments to us that the psu panels were hard to get to stay up due to how flimsy the rubber material was holding them up. They repeatedly fell out while he tried to fix them. Only two panels fell; not the entire cabin. The airport fire fighter that was dealing with the three passengers said that they were fine and he had me sign a form that they were done dealing with the passengers because they were ok and no longer needed medical assistance. We; as a crew; then took soda; juice; and water and served drinks in the gate area while answering any and all questions/concerns. The passengers were very grateful for our customer service and making them feel comfortable. Many passengers didn't even know that the panels had fallen. The three passengers that had medical assistance even thanked us for getting them on the ground safely after the diversion and were joking around with us. As far as we know; they all then went on to the scheduled destination and were physically ok. They seemed in good spirits and uninjured.

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Original NASA ASRS Text

Title: A CRJ200 diverted to a nearby airport after an ANTI-ICE DUCT warning message forced them out of icing conditions was followed by an odd smell. A heavy landing on a wet diversion runway resulted in a hard landing which caused an overhead PSU to fall and three passengers to be screened for injury.

Narrative: The issue started while holding at 17;000 feet on arrival. We received an ANTI-ICE DUCT warning message. We immediately complied with the QRH and began to exit icing conditions. Descent yielded an even colder air temperature and ATC stated that the airport would not even answer his calls when we asked about the length of holding to expect. Around the same time; the flight deck and cabin crew both noticed a burnt glue smell. We conferred with Dispatch via ARINC and all agreed to divert. We ran all the checklists and also discussed the fact that we were landing on a short; wet runway and we were heavy. We agreed that we did not want to float and that landing needed to be in the touchdown zone. The landing was relatively firm but nothing that we were concerned about. At the gate; the Flight Attendant informed us that one small section of the PSU (over roughly 2-3 seats) fell. While taxing off the runway and to the gate the Tower asked if we needed assistance and we said no. They informed us that the trucks could follow us to the gate because they were standing by so we said that was fine. We informed them of a possible overheat on the left leading edge of the wing. Since the airport fire trucks followed us to the gate we summoned medical attention to ensure affected passengers were uninjured. The crew de-planed the passengers and the affected passengers were attended to in the gate area. I called Maintenance to deal with the write up for the anti-ice duct problem. I also informed him of the PSU panels and at that time asked if he would want to do a hard landing check. He asked if we felt it was that hard and also asked about any aural warnings. We never had 'sink rate' or any other warnings so the check wasn't needed. When the mechanic came to give us our ferry permit I mentioned the landing due to the fact that he was available to us and knew that three passengers had medical assistance. He said everything looked fine when he looked at the gear. He also made comments to us that the PSU panels were hard to get to stay up due to how flimsy the rubber material was holding them up. They repeatedly fell out while he tried to fix them. Only two panels fell; not the entire cabin. The airport fire fighter that was dealing with the three passengers said that they were fine and he had me sign a form that they were done dealing with the passengers because they were OK and no longer needed medical assistance. We; as a crew; then took soda; juice; and water and served drinks in the gate area while answering any and all questions/concerns. The passengers were very grateful for our customer service and making them feel comfortable. Many passengers didn't even know that the panels had fallen. The three passengers that had medical assistance even thanked us for getting them on the ground safely after the diversion and were joking around with us. As far as we know; they all then went on to the scheduled destination and were physically OK. They seemed in good spirits and uninjured.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.