A B737-800 flight attendant reported that near the end of a flight she discovered that a passenger i...

Narrative:

I briefed (in detail) all exit row passengers. All passengers verbally acknowledged they were good. Mr. X; high mileage passenger; confirmed he was good. Just before landing he was waiting for the aft lavatory. He had only one arm. How did I not see it and why did he feel he fit the criteria? How did the agents in boarding not see it? We all failed to address his one arm at the exit row. I am dumbfounded. I went back to the manual to see if he somehow fit the criteria; and of course he didn't. I look for braces or canes as it has happened in the past where someone is sitting in the exit with an obvious assistive device. I will add limbs to my list of awareness.

Original NASA ASRS Text

Title: A B737-800 Flight Attendant reported that near the end of a flight she discovered that a passenger in an exit row seat had an arm missing. She and the boarding agents had missed his exit row seating disqualifation handicap.

Narrative: I briefed (in detail) all exit row passengers. All passengers verbally acknowledged they were good. Mr. X; high mileage passenger; confirmed he was good. Just before landing he was waiting for the aft lavatory. He had only one arm. How did I not see it and why did he feel he fit the criteria? How did the agents in boarding not see it? We all failed to address his one arm at the exit row. I am dumbfounded. I went back to the manual to see if he somehow fit the criteria; and of course he didn't. I look for braces or canes as it has happened in the past where someone is sitting in the exit with an obvious assistive device. I will add limbs to my list of awareness.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	891090
Time
Date	201005
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	B737-800
Operating Under FAR Part	Part 121
Flight Phase	Initial Approach
Person 1
Function	Flight Attendant (On Duty)
Events
Anomaly	Deviation - Procedural Published Material / Policy Flight Deck / Cabin / Aircraft Event Other / Unknown

A B737-800 flight attendant reported that near the end of a flight she discovered that a passenger in an exit row seat had an arm missing. She and the boarding agents had missed his exit row seating disqualifation handicap.