A maintenance controller describes the failure of proper communications between their maintenance co...

Narrative:

While working the crj desk at maintenance control; received call from maintenance in ZZZ1. Maintenance was on the crj-200 with the flight crew and had been able to reset; a flap fail message; and ran the flaps up and down numerous times normally. Due to the aircraft being out of the gate in ZZZ1; I determined to apply MEL 27-00-1 in ZZZ1; but would finish the paperwork when the aircraft arrived in ZZZ2. Upon arrival in ZZZ2 the flight crew reported a second flap fail message. ZZZ2 maintenance control was not contacted prior to maintenance reporting to the aircraft; ZZZ2 maintenance control did not receive a job card number. However the aircraft has been taken out of service and the job card (jc) and engineering order (eo) are being accomplished. Maintenance control should have gotten a call from the flight crew first; before calling operations. Operations should not have contacted maintenance.

Original NASA ASRS Text

Title: A Maintenance Controller describes the failure of proper communications between their Maintenance Controllers; Operations and a CRJ-200 Flight Crew that interfered with the proper application of an MEL deferral for a Flap Fail message.

Narrative: While working the CRJ desk at Maintenance Control; received call from Maintenance in ZZZ1. Maintenance was on the CRJ-200 with the Flight Crew and had been able to reset; a Flap Fail message; and ran the Flaps up and down numerous times normally. Due to the aircraft being out of the gate in ZZZ1; I determined to apply MEL 27-00-1 in ZZZ1; but would finish the paperwork when the aircraft arrived in ZZZ2. Upon arrival in ZZZ2 the Flight Crew reported a second Flap Fail message. ZZZ2 Maintenance Control was not contacted prior to Maintenance reporting to the aircraft; ZZZ2 Maintenance Control did not receive a Job card number. However the aircraft has been taken out of service and the Job Card (JC) and Engineering Order (EO) are being accomplished. Maintenance Control should have gotten a call from the Flight Crew first; before calling Operations. Operations should not have contacted Maintenance.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Attributes
ACN	867592
Time
Date	201001
Local Time Of Day	0601-1200
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Light	Daylight
Aircraft 1
Make Model Name	Regional Jet 200 ER/LR (CRJ200)
Operating Under FAR Part	Part 121
Flight Phase	Parked
Flight Plan	IFR
Component
Aircraft Component	Flap/Slat Indication
Person 1
Function	Other / Unknown
Qualification	Maintenance Airframe Maintenance Powerplant
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural MEL Deviation - Procedural Published Material / Policy

A maintenance controller describes the failure of proper communications between their maintenance controllers; operations and a crj-200 flight crew that interfered with the proper application of an MEL deferral for a flap fail message.