37 passengers loaded on a 36 passenger airplane.

Attributes
ACN	86492
Time
Date	198804
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : sbn
State Reference	IN
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	Light Transport, High Wing, 2 Turboprop Eng
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp pilot : cfi
Experience	flight time last 90 days : 250 flight time total : 4500 flight time type : 1800
ASRS Report	86492
Person 2
Function	other personnel other
Qualification	other other : other
Events
Anomaly	non adherence : far
Independent Detector	other flight crewa
Resolutory Action	none taken : detected after the fact
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Aircraft has seating capacity of 36. One passenger as per direction of ramp agent, was directed to hold her 5 yr old child to be counted as a lap child and make seat available to 1 more passenger. F/a gave a count of 35 passenger and 1 child with no mention of lap child. F/a informed station supervisor of overload at planeside when ramp agent come aboard and said he'd 'take care of it.' captain was not informed of situation until gate agent at destination informed me of passenger complain. Passenger was returned childs ticket, which was nonrefundable.

Original NASA ASRS Text

Title: 37 PASSENGERS LOADED ON A 36 PASSENGER AIRPLANE.

Narrative: ACFT HAS SEATING CAPACITY OF 36. ONE PAX AS PER DIRECTION OF RAMP AGENT, WAS DIRECTED TO HOLD HER 5 YR OLD CHILD TO BE COUNTED AS A LAP CHILD AND MAKE SEAT AVAILABLE TO 1 MORE PAX. F/A GAVE A COUNT OF 35 PAX AND 1 CHILD WITH NO MENTION OF LAP CHILD. F/A INFORMED STATION SUPVR OF OVERLOAD AT PLANESIDE WHEN RAMP AGENT COME ABOARD AND SAID HE'D 'TAKE CARE OF IT.' CAPT WAS NOT INFORMED OF SITUATION UNTIL GATE AGENT AT DEST INFORMED ME OF PAX COMPLAIN. PAX WAS RETURNED CHILDS TICKET, WHICH WAS NONREFUNDABLE.

Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.