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A dispatcher reportered attempting communications with a B757 international flight which diverted without prior communcications; into a us airport with no customs service.
| Attributes | |
| ACN | 863301 |
| Time | |
| Date | 200912 |
| Local Time Of Day | 0001-0600 |
| Place | |
| Locale Reference | ZZZ.Airport |
| State Reference | US |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Cruise Descent |
| Flight Plan | IFR |
| Person 1 | |
| Function | Dispatcher |
| Qualification | Dispatch Dispatcher |
| Events | |
| Anomaly | Deviation - Procedural FAR Deviation - Procedural Published Material / Policy |
Narrative:
An international flight decided to divert. Flight was enroute when I noticed in my flight monitor screen that the flight had listed its destination as a diversion destination. I sent the captain an ACARS message concerning to no customs available at that airport. I called operations with the customs information to call. During this time I received calls and a visit from chief pilot concerning the flight diverting. During this time I tried to get in contact with the flight; I was worried of a possible emergency. I noticed the flight was at approximately 9000 ft. With all the concern of not knowing what was going on with the flight and all the phone calls I made and answered; I did not have time to send either via ACARS or radio all destination information needed. At one time I even called via destination frequency to get ahold of the flight but with no success. I was able to talk to operations to confirm radio operation but not the flight. I think the crew should have made a better effort in informing dispatch of what was going on.
Original NASA ASRS Text
Title: A Dispatcher reportered attempting communications with a B757 international flight which diverted without prior communcications; into a US airport with no customs service.
Narrative: An international flight decided to divert. Flight was enroute when I noticed in my flight monitor screen that the flight had listed its destination as a Diversion Destination. I sent the Captain an ACARS message concerning to no customs available at that airport. I called Operations with the Customs information to call. During this time I received calls and a visit from Chief Pilot concerning the flight diverting. During this time I tried to get in contact with the flight; I was worried of a possible emergency. I noticed the flight was at approximately 9000 FT. With all the concern of not knowing what was going on with the flight and all the phone calls I made and answered; I did not have time to send either via ACARS or radio all destination information needed. At one time I even called via destination frequency to get ahold of the flight but with no success. I was able to talk to Operations to confirm radio operation but not the flight. I think the Crew should have made a better effort in informing Dispatch of what was going on.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.