|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||0601 To 1200|
|Locale Reference||airport : sea|
|Altitude||msl bound lower : 10000|
msl bound upper : 21000
|Controlling Facilities||artcc : zse|
tracon : mgm
|Operator||common carrier : air carrier|
|Make Model Name||Large Transport, Low Wing, 3 Turbojet Eng|
|Flight Phase||descent : approach|
|Route In Use||arrival star : star|
|Affiliation||company : air carrier|
|Function||flight crew : first officer|
|Qualification||pilot : atp|
|Experience||flight time last 90 days : 100|
flight time total : 6000
flight time type : 2000
|Function||flight crew : captain|
oversight : pic
|Qualification||pilot : atp|
|Anomaly||altitude deviation : crossing restriction not met|
inflight encounter : weather
other anomaly other
|Independent Detector||other flight crewa|
|Resolutory Action||none taken : anomaly accepted|
|Primary Problem||Flight Crew Human Performance|
|Air Traffic Incident||other|
Cleared for jawbn 3 arrival, we xed victoria and began descent to 15000'. When switched to sea center frequency 125.10, we were cleared to cross lofal intersection (sea 307 degree right/29 mi) at 10000'/250 KTS. We asked about the ride and center had no reports. We continued normal descent to cross lofal on schedule. Descending through 28000' entered clouds and icing. Aircraft limitations require 55% north, with anti-ice on, therefore increased thrust from idle descent to 55% north, and extended speed braked to make crossing restriction. Descending through 21000' we entered turbulence and had to slow to 280 KTS (airplane limitation). We advised center we would not make crossing restriction at 58 DME from sea, due to turbulence, and gave PIREP. Sea center then gave us a big dissertation about making the crossing restriction, and finally gave us a vector off the arrival to continue the descent. Second controller came on frequency and reiterated first controller's concern on making crossing restriction. There were no traffic conflicts, but sea center was very abusive on the frequency. As I had advised them that we would not make the crossing restriction, there was no excuse for their abuse. WX conditions and aircraft performance had changed, due to conditions beyond our control. Flight crews have enough to worry about during the arrival phase of flight west/O ATC harassing them. When ATC conditions change, pilots don't verbally abuse the controllers because of airspeed changes, altitude changes, etc.
Original NASA ASRS Text
Title: FLT CREW COMPLAINT REFERENCE ABUSIVE LANGUAGE OF ZSE CTLRS.
Narrative: CLRED FOR JAWBN 3 ARR, WE XED VICTORIA AND BEGAN DSCNT TO 15000'. WHEN SWITCHED TO SEA CENTER FREQ 125.10, WE WERE CLRED TO CROSS LOFAL INTXN (SEA 307 DEG R/29 MI) AT 10000'/250 KTS. WE ASKED ABOUT THE RIDE AND CENTER HAD NO RPTS. WE CONTINUED NORMAL DSCNT TO CROSS LOFAL ON SCHEDULE. DSNDING THROUGH 28000' ENTERED CLOUDS AND ICING. ACFT LIMITATIONS REQUIRE 55% N, WITH ANTI-ICE ON, THEREFORE INCREASED THRUST FROM IDLE DSCNT TO 55% N, AND EXTENDED SPD BRAKED TO MAKE XING RESTRICTION. DSNDING THROUGH 21000' WE ENTERED TURB AND HAD TO SLOW TO 280 KTS (AIRPLANE LIMITATION). WE ADVISED CENTER WE WOULD NOT MAKE XING RESTRICTION AT 58 DME FROM SEA, DUE TO TURB, AND GAVE PIREP. SEA CENTER THEN GAVE US A BIG DISSERTATION ABOUT MAKING THE XING RESTRICTION, AND FINALLY GAVE US A VECTOR OFF THE ARR TO CONTINUE THE DSCNT. SECOND CTLR CAME ON FREQ AND REITERATED FIRST CTLR'S CONCERN ON MAKING XING RESTRICTION. THERE WERE NO TFC CONFLICTS, BUT SEA CENTER WAS VERY ABUSIVE ON THE FREQ. AS I HAD ADVISED THEM THAT WE WOULD NOT MAKE THE XING RESTRICTION, THERE WAS NO EXCUSE FOR THEIR ABUSE. WX CONDITIONS AND ACFT PERFORMANCE HAD CHANGED, DUE TO CONDITIONS BEYOND OUR CTL. FLT CREWS HAVE ENOUGH TO WORRY ABOUT DURING THE ARR PHASE OF FLT W/O ATC HARASSING THEM. WHEN ATC CONDITIONS CHANGE, PLTS DON'T VERBALLY ABUSE THE CTLRS BECAUSE OF AIRSPD CHANGES, ALT CHANGES, ETC.
Data retrieved from NASA's ASRS site as of August 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.