Narrative:

After arrival at gate; the flight attendant disarmed door 2R and then proceeded to door 2L where he began opening the door without disarming it. Realizing his mistake; he attempted to disarm the door; but the gate agent outside the door began trying to open the door resisting the flight attendants attempt to close and disarm the door. The slide pack fell onto the cabin floor but did not inflate. Company personnel were summoned and took control of the situation. As captain; I was still in the cockpit finishing the last of my cleanup procedures and was unaware of the events as no one notified me. I became aware of the situation only when going to the door 2L area where I became aware of what was going on.

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Original NASA ASRS Text

Title: B757 Captain was informed at gate arrival that a slide pack has dropped from the 2L door after a tussle between the agent (opening door from outside) and Flight Attendant (trying to disarm door from inside).

Narrative: After arrival at gate; the Flight Attendant disarmed door 2R and then proceeded to door 2L where he began opening the door without disarming it. Realizing his mistake; he attempted to disarm the door; but the gate agent outside the door began trying to open the door resisting the flight attendants attempt to close and disarm the door. The slide pack fell onto the cabin floor but did not inflate. Company personnel were summoned and took control of the situation. As Captain; I was still in the cockpit finishing the last of my cleanup procedures and was unaware of the events as no one notified me. I became aware of the situation only when going to the door 2L area where I became aware of what was going on.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.