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In the quest for an on-time departure; B747 flight attendants report door closure and pushback commencement with a customer service agent still on board.
| Attributes | |
| ACN | 838640 |
| Time | |
| Date | 200906 |
| Aircraft 1 | |
| Make Model Name | B747 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | Taxi |
| Flight Plan | IFR |
| Person 1 | |
| Function | Flight Attendant (On Duty) |
| Person 2 | |
| Function | Flight Attendant (On Duty) |
| Events | |
| Anomaly | Deviation - Procedural Published Material / Policy |
Narrative:
I did not arm my door nor did I make the announcement to arm doors. I was in the galley next to door two and there had been a jetbridge at door one. When the door closed I knew that there was an agent on board still so I thought that there was a jetbridge at door one. I didn't even realize that we had begun to push back until I heard a commotion and saw the customer service agent in the aisle saying that someone needed to call the cockpit and tell them to go back to the gate and I looked out the window to see that we had begun to be pushed back. We returned to the gate the agent got off and when the jetbridge pulled away that time I armed my door and made the PA to arm doors to the rest of the crew.
Original NASA ASRS Text
Title: In the quest for an on-time departure; B747 flight attendants report door closure and pushback commencement with a Customer Service Agent still on board.
Narrative: I did not arm my door nor did I make the announcement to arm doors. I was in the galley next to door two and there had been a jetbridge at door one. When the door closed I knew that there was an agent on board still so I thought that there was a jetbridge at door one. I didn't even realize that we had begun to push back until I heard a commotion and saw the Customer Service Agent in the aisle saying that someone needed to call the cockpit and tell them to go back to the gate and I looked out the window to see that we had begun to be pushed back. We returned to the gate the Agent got off and when the jetbridge pulled away that time I armed my door and made the PA to arm doors to the rest of the crew.
Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.