<< >> NASA ASRS Report 838492, June 2009

Dispatcher is unable to communicate with aircraft by any means the flight crew failed to check in.

Attributes
ACN	838492
Time
Date	200906
Place
Locale Reference	ZZZ.Airport
State Reference	US
Environment
Flight Conditions	IMC
Light	Daylight
Aircraft 1
Make Model Name	B737-700
Operating Under FAR Part	Part 121
Flight Phase	Cruise
Flight Plan	IFR
Component
Aircraft Component	Air/Ground Communication
Person 1
Function	Dispatcher
Events
Anomaly	Aircraft Equipment Problem Less Severe Deviation - Procedural FAR

Narrative:

After the forecast for an alternate was amended it was no longer legal. I amended the 3 flights I had that had ACARS with a new alternate. I then sent a message to commercial radio requesting a phone patch with a non-ACARS flight. I told commercial radio where the aircraft was and what would be the next point they would be over. I never received a phone patch; I then tried calling the aircraft once it was at another location on the company frequency 3 times. The crew never made an in-range call and I was not able to amend the release before they arrived at destination.

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Original NASA ASRS Text

Title: Dispatcher is unable to communicate with aircraft by any means the flight crew failed to check in.

Narrative: After the forecast for an alternate was amended it was no longer legal. I amended the 3 flights I had that had ACARS with a new alternate. I then sent a message to commercial radio requesting a phone patch with a non-ACARS flight. I told commercial radio where the aircraft was and what would be the next point they would be over. I never received a phone patch; I then tried calling the aircraft once it was at another location on the company frequency 3 times. The crew never made an in-range call and I was not able to amend the release before they arrived at destination.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.