Narrative:

Due to a deferral on the center tank fuel quantity system; we needed to have fuel de-fueled from the center tank in accordance with the MEL. The fueling vendor supervisor was not familiar with air carrier's de-fueling procedure; which is especially critical for the center tank of the B757 due to an FAA directive related to a previous incident. The supervisor did not have anyone monitor the pump low pressure lights in the cockpit during the de-fueling. I called station operations to have this rectified immediately. Their calls to the fueling vendor were ignored. Next; the supervisor was unaware of the need to drip stick the tank after the de-fueling due to the inoperative gauge. Air carrier and the FAA have carefully crafted these defueling procedures; and at some level; air carrier never ensured that the vendor was familiar with or in compliance with these procedures.

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Original NASA ASRS Text

Title: A B757-200 Captain reported that during defueling executed by a fuel vendor he observed a number of deviations from procedure.

Narrative: Due to a deferral on the center tank fuel quantity system; we needed to have fuel de-fueled from the center tank in accordance with the MEL. The fueling vendor Supervisor was not familiar with air carrier's de-fueling procedure; which is especially critical for the center tank of the B757 due to an FAA directive related to a previous incident. The Supervisor did not have anyone monitor the pump low pressure lights in the cockpit during the de-fueling. I called station Operations to have this rectified immediately. Their calls to the fueling vendor were ignored. Next; the Supervisor was unaware of the need to drip stick the tank after the de-fueling due to the inoperative gauge. Air carrier and the FAA have carefully crafted these defueling procedures; and at some level; air carrier never ensured that the vendor was familiar with or in compliance with these procedures.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.