Narrative:

Passenger notified us of smoke coming in from panels below window exit. Flight attendant #2 made PA for passengers to deplane without belongings. We had 1 passenger who kept looking for his cell phone and totally ignored us. Passenger would not leave until his friend came back to assure him that he had his cell phone. Cabin filled up with smoke. We finally all deplaned. Fire department came and put out smoke. Interior insulation was burning. Everyone ok.

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Original NASA ASRS Text

Title: Cabin Attendants evacuate passengers out the jetway due to smoke in the cabin. One passenger chooses to ignore their commands; preferring to continue a search for a missing cell phone.

Narrative: Passenger notified us of smoke coming in from panels below window exit. Flight Attendant #2 made PA for passengers to deplane without belongings. We had 1 passenger who kept looking for his cell phone and totally ignored us. Passenger would not leave until his friend came back to assure him that he had his cell phone. Cabin filled up with smoke. We finally all deplaned. Fire Department came and put out smoke. Interior insulation was burning. Everyone OK.

Data retrieved from NASA's ASRS site as of April 2012 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.