A maintenance controller disagrees with a maintenance manager and refuses to issue deferrals for 15 first class seats that have missing bearings at the footrest RAIL sliders. Manager gets maintenance to sign off the write-ups.

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Attributes
ACN	807236
Time
Date	200810
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-200
Operating Under FAR Part	Part 121
Person 1
Affiliation	company : air carrier
Function	other personnel other
Qualification	technician : powerplant technician : airframe
Experience	maintenance technician : 10
ASRS Report	807236
Events
Anomaly	aircraft equipment problem : less severe maintenance problem : improper documentation non adherence : far non adherence : published procedure
Independent Detector	other other : 1
Resolutory Action	none taken : detected after the fact
Consequence	other
Factors
Maintenance	contributing factor : manuals performance deficiency : repair performance deficiency : scheduled maintenance performance deficiency : non compliance with legal requirements
Supplementary
Problem Areas	Company Maintenance Human Performance Aircraft
Primary Problem	Maintenance Human Performance

Narrative:

Numerous first class seat footrest RAIL sliders were written up as missing bearing; although they still functioned properly. Original non-routine discrepancies were written up and were signed off as operations checked ok. Reference component maintenance manual ipc XXX. I opened electronic log pages to address the discrepant RAIL sliders with missing bearings and had XXX maintenance add that information to the deferral section of the logbook. In my opinion; these discrepant items fall within the guidelines of our gmm; XXX and the non essential section of the 767 MEL for non essential program items. Maintenance requests 15 non essential program deferrals for these seat footrest RAIL sliders. The maintenance controller on duty did not feel they fell into that deferral category and refused to issue the deferral. XXX maintenance operations checked the footrests and cleared the items as functioning properly; which I'm sure they did. I reviewed the items and felt it was appropriate to defer them as non essential program items so we could address the missing bearing in the RAIL slider assemblies.

Original NASA ASRS Text

Title: A MAINT CONTROLLER DISAGREES WITH A MAINT MANAGER AND REFUSES TO ISSUE DEFERRALS FOR 15 FIRST CLASS SEATS THAT HAVE MISSING BEARINGS AT THE FOOTREST RAIL SLIDERS. MANAGER GETS MAINT TO SIGN OFF THE WRITE-UPS.

Narrative: NUMEROUS FIRST CLASS SEAT FOOTREST RAIL SLIDERS WERE WRITTEN UP AS MISSING BEARING; ALTHOUGH THEY STILL FUNCTIONED PROPERLY. ORIGINAL NON-ROUTINE DISCREPANCIES WERE WRITTEN UP AND WERE SIGNED OFF AS OPS CHKED OK. REF COMPONENT MAINT MANUAL IPC XXX. I OPENED ELECTRONIC LOG PAGES TO ADDRESS THE DISCREPANT RAIL SLIDERS WITH MISSING BEARINGS AND HAD XXX MAINT ADD THAT INFO TO THE DEFERRAL SECTION OF THE LOGBOOK. IN MY OPINION; THESE DISCREPANT ITEMS FALL WITHIN THE GUIDELINES OF OUR GMM; XXX AND THE NON ESSENTIAL SECTION OF THE 767 MEL FOR NON ESSENTIAL PROGRAM ITEMS. MAINT REQUESTS 15 NON ESSENTIAL PROGRAM DEFERRALS FOR THESE SEAT FOOTREST RAIL SLIDERS. THE MAINT CTLR ON DUTY DID NOT FEEL THEY FELL INTO THAT DEFERRAL CATEGORY AND REFUSED TO ISSUE THE DEFERRAL. XXX MAINT OPS CHKED THE FOOTRESTS AND CLRED THE ITEMS AS FUNCTIONING PROPERLY; WHICH I'M SURE THEY DID. I REVIEWED THE ITEMS AND FELT IT WAS APPROPRIATE TO DEFER THEM AS NON ESSENTIAL PROGRAM ITEMS SO WE COULD ADDRESS THE MISSING BEARING IN THE RAIL SLIDER ASSEMBLIES.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.