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ZBW controller voiced concern regarding radio call sign and company identification confusion causing missed calls by both controller's and flight crew's.
| Attributes | |
| ACN | 802400 |
| Time | |
| Date | 200809 |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : bos.airport |
| State Reference | MA |
| Altitude | msl single value : 15000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zbw.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : radar |
| Qualification | controller : radar |
| Experience | controller radar : 30 |
| ASRS Report | 802400 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Company |
| Primary Problem | Company |
Narrative:
Air carrier X changes call sign to ZZZ. Controllers briefed via a handout -- much confusion during change. Crews missing call sign and controllers stubbornly calling aircraft by air carrier X; etc. No need for confusion as ZZZ call sign exists and company should have just filed ZZZ call sign. Air carrier X needs to file flight plans as ZZZ or use air carrier X radio telephony until such change. Stupid situation that is placing safety into question as pilots and controllers deal with this on the frequency. Many missed calls.
Original NASA ASRS Text
Title: ZBW CTLR VOICED CONCERN REGARDING RADIO CALL SIGN AND COMPANY ID CONFUSION CAUSING MISSED CALLS BY BOTH CTLR'S AND FLT CREW'S.
Narrative: ACR X CHANGES CALL SIGN TO ZZZ. CTLRS BRIEFED VIA A HANDOUT -- MUCH CONFUSION DURING CHANGE. CREWS MISSING CALL SIGN AND CTLRS STUBBORNLY CALLING ACFT BY ACR X; ETC. NO NEED FOR CONFUSION AS ZZZ CALL SIGN EXISTS AND COMPANY SHOULD HAVE JUST FILED ZZZ CALL SIGN. ACR X NEEDS TO FILE FLT PLANS AS ZZZ OR USE ACR X RADIO TELEPHONY UNTIL SUCH CHANGE. STUPID SITUATION THAT IS PLACING SAFETY INTO QUESTION AS PLTS AND CTLRS DEAL WITH THIS ON THE FREQ. MANY MISSED CALLS.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.