Cabin attendant reports passenger agent failed to advise cabin crew of presences of 2 fam's.

Attributes
ACN	798292
Time
Date	200808
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Series (DC-9-80) Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
ASRS Report	798292
Person 2
Affiliation	government other
Function	other personnel other
Events
Anomaly	non adherence : published procedure
Independent Detector	other other : 2
Resolutory Action	none taken : detected after the fact
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

I was the lead flight attendant and the agent never notified us that there were 2 fam's on our flight. When we checked in; she said there were no specials. The final paperwork I got had a list of 16 specials; most of whom were upgrades or other codes; so I didn't recognize the 2 fam names that had nothing next to their names. I do realize that with the new procedures that is the correct code on the paperwork. I found out during the flight when one of the fam's approached me and asked if I knew that they were on board. I then notified the rest of the crew.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPTS PAX AGENT FAILED TO ADVISE CABIN CREW OF PRESENCES OF 2 FAM'S.

Narrative: I WAS THE LEAD FLT ATTENDANT AND THE AGENT NEVER NOTIFIED US THAT THERE WERE 2 FAM'S ON OUR FLT. WHEN WE CHKED IN; SHE SAID THERE WERE NO SPECIALS. THE FINAL PAPERWORK I GOT HAD A LIST OF 16 SPECIALS; MOST OF WHOM WERE UPGRADES OR OTHER CODES; SO I DIDN'T RECOGNIZE THE 2 FAM NAMES THAT HAD NOTHING NEXT TO THEIR NAMES. I DO REALIZE THAT WITH THE NEW PROCS THAT IS THE CORRECT CODE ON THE PAPERWORK. I FOUND OUT DURING THE FLT WHEN ONE OF THE FAM'S APCHED ME AND ASKED IF I KNEW THAT THEY WERE ON BOARD. I THEN NOTIFIED THE REST OF THE CREW.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.