Narrative:

A male passenger with a black labrador boarded the aircraft. I asked him if the dog was a service or seeing eye dog and he told me he was a narcotics dog. The dog handler and the black labrador were sitting in 12D. I was at 2L and 2R during boarding and noticed the dog barked and appeared agitated at a passenger in the aisle during boarding. I was concerned about the dog's behavior and the limited space provided for the dog and his handler so I went directly to the cockpit and told the captain and first officer that there was a narcotics dog in the cabin and he barked and was agitated by a passenger in the aisle while boarding. Before closing the aircraft door; I asked the agent about the dog and wanted to be certain the information was on the final paperwork. The agent showed me the paperwork which said narcotics dog in cabin block 12E if possible. I asked him why he didn't block 12E and he said it wasn't possible since we had a full aircraft and 1 jumpseat rider. I was sitting in the 2R jumpseat for takeoff and noticed the dog would not situation on the floor; but instead had his head up and out in the aisle. The dog handler was having trouble keeping the dog calm and contained. Next; I was working in first class and noticed flight attendant #4 was on the phone to the captain because she had just gotten bit by the dog. The beverage cart was in the aisle just aft of row 12. At this point I asked passenger in 10A; 10B; and 10C if they would be willing to move so I could seat the dog handler and the dog where there was more room in 10A. There was a lap child in 12C directly across from the dog and the handler. I was also concerned for the child being so close to the dog. I went to talk with the dog handler in 12D about moving him and the dog to 10A and if that seemed to be a good idea and better place for the dog. He said yes he would like to move. While I was talking to the dog handler; I felt the dog clamp his teeth around my right hand. In a state of surprise and shock after just being bitten; I looked down at my hand to see if there was any blood and there was not. Today; as I write these notes; 3 days later; I still have 2 teeth marks in my hand. Now that the dog had bitten 2 flight attendants; I felt even more of an urgency to move the dog where he didn't have as many people around him -- which would be seat 10A. I didn't choose 9B and 9C because they were an exit row. I moved the passenger out of row 10A and 10B. The male passenger in 10C moved to 12C. The dog handler and the dog moved to 10A. However; the dog would not situation on the floor and stayed on the seat in 10A and 10B. The dog handler was not able to move the dog to the area on the floor. As I was trying to determine what to do next; I seated the female passenger from 10B who was standing in the aisle at the time to the 2R jumpseat. She wanted a place to situation while we were trying to resolve the problem. At that time the male passenger she was traveling with sat down in 10C and the dog immediately lunged and nipped at his left arm. Immediately; I told him to get out of that seat and put him on the other jumpseat. At this point somebody had suggested; I think it was the passenger who had just been bitten; to put the dog in the bathroom. We decided to put the dog in the bathroom. Not only would there be more room for the dog in the bathroom than what was provided for him at the airplane seat; but more importantly; the dog would not be able to bite anyone else. I moved the passenger from 9B and 9C forward to first class so the area would be free of any passenger while the dog handler moved the dog to the lavatory just forward of 9B and 9C. At this time the captain made a PA that we would be landing in ZZZ to take the dog off the aircraft. Several passenger in the forward part of the cabin cheered. As I was walking back up to the forward galley; a passenger in first class mentioned to me she was surprised to see the dog on our flight as this same dog and handler were on her earlier flight from ZZZ1 to ZZZ2. She told me the handler was walking the dog up and down the first class aisle and the dog was trying to eat the food offtheir plates. We landed in ZZZ and were met by several people. The 3 of us who were bitten gave report to a police officer and another ground personnel. I talked with the passenger who was bitten and we both looked at each other's dog bite. I couldn't tell where he had been bitten; so he showed me the spot. There wasn't any teeth marks or blood. The dog handler came back on the aircraft after loading his dog in the kennel and told me that the dog had just bitten him also. This time I noticed the dog drew blood on his hand. We continued to ZZZ3 without incident. In addition to the attached document I will include my personal feelings: I feel the captain didn't take seriously my concern regarding the dog lashing out at the passenger in the aisle during the boarding process. I feel the agent should have blocked seat 12E to accommodate the narcotics dog. I think the previous crew working ZZZ1 to ZZZ2 could have alerted us to the dog's abnormal behavior on their flight. The dog handler seemed incompetent and unable to control the dog. FAA should require dog handlers to carry muzzles. FAA should not allow dog to be in the same seat as the dog handler.

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Original NASA ASRS Text

Title: CABIN ATTENDANT REPORTS HANDLER UNABLE TO CONTROL NARCOTICS SNIFFING DOG ENROUTE IN PAX CABIN.

Narrative: A MALE PAX WITH A BLACK LABRADOR BOARDED THE ACFT. I ASKED HIM IF THE DOG WAS A SVC OR SEEING EYE DOG AND HE TOLD ME HE WAS A NARCOTICS DOG. THE DOG HANDLER AND THE BLACK LABRADOR WERE SITTING IN 12D. I WAS AT 2L AND 2R DURING BOARDING AND NOTICED THE DOG BARKED AND APPEARED AGITATED AT A PAX IN THE AISLE DURING BOARDING. I WAS CONCERNED ABOUT THE DOG'S BEHAVIOR AND THE LIMITED SPACE PROVIDED FOR THE DOG AND HIS HANDLER SO I WENT DIRECTLY TO THE COCKPIT AND TOLD THE CAPT AND FO THAT THERE WAS A NARCOTICS DOG IN THE CABIN AND HE BARKED AND WAS AGITATED BY A PAX IN THE AISLE WHILE BOARDING. BEFORE CLOSING THE ACFT DOOR; I ASKED THE AGENT ABOUT THE DOG AND WANTED TO BE CERTAIN THE INFO WAS ON THE FINAL PAPERWORK. THE AGENT SHOWED ME THE PAPERWORK WHICH SAID NARCOTICS DOG IN CABIN BLOCK 12E IF POSSIBLE. I ASKED HIM WHY HE DIDN'T BLOCK 12E AND HE SAID IT WASN'T POSSIBLE SINCE WE HAD A FULL ACFT AND 1 JUMPSEAT RIDER. I WAS SITTING IN THE 2R JUMPSEAT FOR TKOF AND NOTICED THE DOG WOULD NOT SIT ON THE FLOOR; BUT INSTEAD HAD HIS HEAD UP AND OUT IN THE AISLE. THE DOG HANDLER WAS HAVING TROUBLE KEEPING THE DOG CALM AND CONTAINED. NEXT; I WAS WORKING IN FIRST CLASS AND NOTICED FLT ATTENDANT #4 WAS ON THE PHONE TO THE CAPT BECAUSE SHE HAD JUST GOTTEN BIT BY THE DOG. THE BEVERAGE CART WAS IN THE AISLE JUST AFT OF ROW 12. AT THIS POINT I ASKED PAX IN 10A; 10B; AND 10C IF THEY WOULD BE WILLING TO MOVE SO I COULD SEAT THE DOG HANDLER AND THE DOG WHERE THERE WAS MORE ROOM IN 10A. THERE WAS A LAP CHILD IN 12C DIRECTLY ACROSS FROM THE DOG AND THE HANDLER. I WAS ALSO CONCERNED FOR THE CHILD BEING SO CLOSE TO THE DOG. I WENT TO TALK WITH THE DOG HANDLER IN 12D ABOUT MOVING HIM AND THE DOG TO 10A AND IF THAT SEEMED TO BE A GOOD IDEA AND BETTER PLACE FOR THE DOG. HE SAID YES HE WOULD LIKE TO MOVE. WHILE I WAS TALKING TO THE DOG HANDLER; I FELT THE DOG CLAMP HIS TEETH AROUND MY R HAND. IN A STATE OF SURPRISE AND SHOCK AFTER JUST BEING BITTEN; I LOOKED DOWN AT MY HAND TO SEE IF THERE WAS ANY BLOOD AND THERE WAS NOT. TODAY; AS I WRITE THESE NOTES; 3 DAYS LATER; I STILL HAVE 2 TEETH MARKS IN MY HAND. NOW THAT THE DOG HAD BITTEN 2 FLT ATTENDANTS; I FELT EVEN MORE OF AN URGENCY TO MOVE THE DOG WHERE HE DIDN'T HAVE AS MANY PEOPLE AROUND HIM -- WHICH WOULD BE SEAT 10A. I DIDN'T CHOOSE 9B AND 9C BECAUSE THEY WERE AN EXIT ROW. I MOVED THE PAX OUT OF ROW 10A AND 10B. THE MALE PAX IN 10C MOVED TO 12C. THE DOG HANDLER AND THE DOG MOVED TO 10A. HOWEVER; THE DOG WOULD NOT SIT ON THE FLOOR AND STAYED ON THE SEAT IN 10A AND 10B. THE DOG HANDLER WAS NOT ABLE TO MOVE THE DOG TO THE AREA ON THE FLOOR. AS I WAS TRYING TO DETERMINE WHAT TO DO NEXT; I SEATED THE FEMALE PAX FROM 10B WHO WAS STANDING IN THE AISLE AT THE TIME TO THE 2R JUMPSEAT. SHE WANTED A PLACE TO SIT WHILE WE WERE TRYING TO RESOLVE THE PROB. AT THAT TIME THE MALE PAX SHE WAS TRAVELING WITH SAT DOWN IN 10C AND THE DOG IMMEDIATELY LUNGED AND NIPPED AT HIS L ARM. IMMEDIATELY; I TOLD HIM TO GET OUT OF THAT SEAT AND PUT HIM ON THE OTHER JUMPSEAT. AT THIS POINT SOMEBODY HAD SUGGESTED; I THINK IT WAS THE PAX WHO HAD JUST BEEN BITTEN; TO PUT THE DOG IN THE BATHROOM. WE DECIDED TO PUT THE DOG IN THE BATHROOM. NOT ONLY WOULD THERE BE MORE ROOM FOR THE DOG IN THE BATHROOM THAN WHAT WAS PROVIDED FOR HIM AT THE AIRPLANE SEAT; BUT MORE IMPORTANTLY; THE DOG WOULD NOT BE ABLE TO BITE ANYONE ELSE. I MOVED THE PAX FROM 9B AND 9C FORWARD TO FIRST CLASS SO THE AREA WOULD BE FREE OF ANY PAX WHILE THE DOG HANDLER MOVED THE DOG TO THE LAVATORY JUST FORWARD OF 9B AND 9C. AT THIS TIME THE CAPT MADE A PA THAT WE WOULD BE LNDG IN ZZZ TO TAKE THE DOG OFF THE ACFT. SEVERAL PAX IN THE FORWARD PART OF THE CABIN CHEERED. AS I WAS WALKING BACK UP TO THE FORWARD GALLEY; A PAX IN FIRST CLASS MENTIONED TO ME SHE WAS SURPRISED TO SEE THE DOG ON OUR FLT AS THIS SAME DOG AND HANDLER WERE ON HER EARLIER FLT FROM ZZZ1 TO ZZZ2. SHE TOLD ME THE HANDLER WAS WALKING THE DOG UP AND DOWN THE FIRST CLASS AISLE AND THE DOG WAS TRYING TO EAT THE FOOD OFFTHEIR PLATES. WE LANDED IN ZZZ AND WERE MET BY SEVERAL PEOPLE. THE 3 OF US WHO WERE BITTEN GAVE RPT TO A POLICE OFFICER AND ANOTHER GND PERSONNEL. I TALKED WITH THE PAX WHO WAS BITTEN AND WE BOTH LOOKED AT EACH OTHER'S DOG BITE. I COULDN'T TELL WHERE HE HAD BEEN BITTEN; SO HE SHOWED ME THE SPOT. THERE WASN'T ANY TEETH MARKS OR BLOOD. THE DOG HANDLER CAME BACK ON THE ACFT AFTER LOADING HIS DOG IN THE KENNEL AND TOLD ME THAT THE DOG HAD JUST BITTEN HIM ALSO. THIS TIME I NOTICED THE DOG DREW BLOOD ON HIS HAND. WE CONTINUED TO ZZZ3 WITHOUT INCIDENT. IN ADDITION TO THE ATTACHED DOCUMENT I WILL INCLUDE MY PERSONAL FEELINGS: I FEEL THE CAPT DIDN'T TAKE SERIOUSLY MY CONCERN REGARDING THE DOG LASHING OUT AT THE PAX IN THE AISLE DURING THE BOARDING PROCESS. I FEEL THE AGENT SHOULD HAVE BLOCKED SEAT 12E TO ACCOMMODATE THE NARCOTICS DOG. I THINK THE PREVIOUS CREW WORKING ZZZ1 TO ZZZ2 COULD HAVE ALERTED US TO THE DOG'S ABNORMAL BEHAVIOR ON THEIR FLT. THE DOG HANDLER SEEMED INCOMPETENT AND UNABLE TO CTL THE DOG. FAA SHOULD REQUIRE DOG HANDLERS TO CARRY MUZZLES. FAA SHOULD NOT ALLOW DOG TO BE IN THE SAME SEAT AS THE DOG HANDLER.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.