Narrative:

Flight contacted dispatch due to a mechanical problem and wanted a phone patch with system maintenance control; and system maintenance control was patched through with the flight crew. The flight crew reported an odor in the cockpit and system maintenance control had advised the crew it would be safe to continue the flight to the destination. However; the captain had decided to declare an emergency and divert to ZZZ. At that time; I gave the captain the WX at ZZZ verbally and followed up with an ACARS message. I determined that it would not be an overweight landing. I called the ZZZ tower to verify that the aircraft had landed safely and was informed that it did land safely and they performed an emergency evacuate/evacuation.

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Original NASA ASRS Text

Title: A DISPATCHER REPORTS AN A319 CREW DETECTED AN ODOR IN COCKPIT. MAINTENANCE SAID TO CONTINUE TO THE DESTINATION. THE CREW DIVERTED AND EVACUATED.

Narrative: FLT CONTACTED DISPATCH DUE TO A MECHANICAL PROB AND WANTED A PHONE PATCH WITH SYS MAINT CTL; AND SYS MAINT CTL WAS PATCHED THROUGH WITH THE FLT CREW. THE FLT CREW RPTED AN ODOR IN THE COCKPIT AND SYS MAINT CTL HAD ADVISED THE CREW IT WOULD BE SAFE TO CONTINUE THE FLT TO THE DEST. HOWEVER; THE CAPT HAD DECIDED TO DECLARE AN EMER AND DIVERT TO ZZZ. AT THAT TIME; I GAVE THE CAPT THE WX AT ZZZ VERBALLY AND FOLLOWED UP WITH AN ACARS MESSAGE. I DETERMINED THAT IT WOULD NOT BE AN OVERWT LNDG. I CALLED THE ZZZ TWR TO VERIFY THAT THE ACFT HAD LANDED SAFELY AND WAS INFORMED THAT IT DID LAND SAFELY AND THEY PERFORMED AN EMER EVAC.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.