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37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
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A B737-700 departed 30000 pounds heavier than indicated because of an operations agent's error. The error was detected in flight.
| Attributes | |
| ACN | 794780 |
| Time | |
| Date | 200807 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B737-700 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Experience | flight time last 90 days : 135 |
| ASRS Report | 794780 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Experience | flight time last 90 days : 128 flight time type : 10500 |
| ASRS Report | 794782 |
| Events | |
| Anomaly | non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other flight crewa other other : op's agent |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
On originating flight the operations agent provided to the pilot crew an inaccurate manual load schedule. The weight figures were not in the proper location resulting in a 30000 pound error. The manual load schedule provided to the crew indicated tow 102557 pounds. The actual tow was 132459 pounds. The pilot crew discovered the error in flight. After landing in ZZZ1; the captain called ZZZ2 and debriefed the operations supervisor and agent on the seriousness of the error.
Original NASA ASRS Text
Title: A B737-700 DEPARTED 30000 LBS HEAVIER THAN INDICATED BECAUSE OF AN OPS AGENT'S ERROR. THE ERROR WAS DETECTED IN FLT.
Narrative: ON ORIGINATING FLT THE OPS AGENT PROVIDED TO THE PLT CREW AN INACCURATE MANUAL LOAD SCHEDULE. THE WT FIGURES WERE NOT IN THE PROPER LOCATION RESULTING IN A 30000 LB ERROR. THE MANUAL LOAD SCHEDULE PROVIDED TO THE CREW INDICATED TOW 102557 LBS. THE ACTUAL TOW WAS 132459 LBS. THE PLT CREW DISCOVERED THE ERROR IN FLT. AFTER LNDG IN ZZZ1; THE CAPT CALLED ZZZ2 AND DEBRIEFED THE OPS SUPVR AND AGENT ON THE SERIOUSNESS OF THE ERROR.
Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.