Narrative:

Rampers were running late getting the bags loaded. Right at the scheduled departure time; the pusher came up and said 'release the brakes!' I responded that this was not the SOP and I had a radio call to make to get push clearance. Once cleared to push; I stated 'cleared to push brakes set.' the pusher; without response; started to push the aircraft with the brakes set. When the plane didn't move; he asked me if I had released the brakes yet. I asked him was he familiar with airline pushback SOP's. He said yes; so I again said 'cleared to push brakes set.' he again tried to push us back with set brakes. I asked for a different SOP compliant pusher. A new person took over and we pushed back as expected. After push complete; the brakes were set; the crew received disconnect permission. They disconnected; showed us the nose gear pin and walked off without any salute or release from guidance. I know these are foreign airline people and they don't use our SOP at foreign airline; but this was the worst I've ever seen.

Related reports:

Google
 

Original NASA ASRS Text

Title: B737-300 CAPT DESCRIBES PUSHBACK INCIDENT FROM CONTRACT CREW THAT WAS NOT IN COMPLIANCE WITH HIS COMPANY SOP.

Narrative: RAMPERS WERE RUNNING LATE GETTING THE BAGS LOADED. RIGHT AT THE SCHEDULED DEP TIME; THE PUSHER CAME UP AND SAID 'RELEASE THE BRAKES!' I RESPONDED THAT THIS WAS NOT THE SOP AND I HAD A RADIO CALL TO MAKE TO GET PUSH CLRNC. ONCE CLRED TO PUSH; I STATED 'CLRED TO PUSH BRAKES SET.' THE PUSHER; WITHOUT RESPONSE; STARTED TO PUSH THE ACFT WITH THE BRAKES SET. WHEN THE PLANE DIDN'T MOVE; HE ASKED ME IF I HAD RELEASED THE BRAKES YET. I ASKED HIM WAS HE FAMILIAR WITH AIRLINE PUSHBACK SOP'S. HE SAID YES; SO I AGAIN SAID 'CLRED TO PUSH BRAKES SET.' HE AGAIN TRIED TO PUSH US BACK WITH SET BRAKES. I ASKED FOR A DIFFERENT SOP COMPLIANT PUSHER. A NEW PERSON TOOK OVER AND WE PUSHED BACK AS EXPECTED. AFTER PUSH COMPLETE; THE BRAKES WERE SET; THE CREW RECEIVED DISCONNECT PERMISSION. THEY DISCONNECTED; SHOWED US THE NOSE GEAR PIN AND WALKED OFF WITHOUT ANY SALUTE OR RELEASE FROM GUIDANCE. I KNOW THESE ARE FOREIGN AIRLINE PEOPLE AND THEY DON'T USE OUR SOP AT FOREIGN AIRLINE; BUT THIS WAS THE WORST I'VE EVER SEEN.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.