An air carrier captain reported his tug driver was unaware of recently issued procedures.

Attributes
ACN	787522
Time
Date	200805
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : pushback
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Experience	flight time last 90 days : 175 flight time type : 10000
ASRS Report	787522
Events
Anomaly	non adherence : company policies non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Company
Primary Problem	Company

Narrative:

Pushback tug communicator on headset used correct terminology on only 1 of 5 responses from newly instituted cockpit-ground script. He did not have; and was unaware of; an allegedly issued laminated card from which to read the revised scripts. Permanently affix laminated card to each tug. Air crew should not move aircraft until proper terminology is used by the pushback crew.

Original NASA ASRS Text

Title: AN ACR CAPT REPORTED HIS TUG DRIVER WAS UNAWARE OF RECENTLY ISSUED PROCEDURES.

Narrative: PUSHBACK TUG COMMUNICATOR ON HEADSET USED CORRECT TERMINOLOGY ON ONLY 1 OF 5 RESPONSES FROM NEWLY INSTITUTED COCKPIT-GND SCRIPT. HE DID NOT HAVE; AND WAS UNAWARE OF; AN ALLEGEDLY ISSUED LAMINATED CARD FROM WHICH TO READ THE REVISED SCRIPTS. PERMANENTLY AFFIX LAMINATED CARD TO EACH TUG. AIR CREW SHOULD NOT MOVE ACFT UNTIL PROPER TERMINOLOGY IS USED BY THE PUSHBACK CREW.

Data retrieved from NASA's ASRS site as of May 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.