<< >> NASA ASRS Report 754290, September 2007

On a B-777 ETOPS aircraft; a mechanic reports of being directed by his supervisor to accomplish a metered water servicing of a live ETOPS trip. No approved procedures available. Task was undocumented.

Attributes
ACN	754290
Time
Date	200709
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Aircraft 1
Controlling Facilities	tower : tys.tower
Operator	common carrier : air carrier
Make Model Name	B777-200
Operating Under FAR Part	Part 121
Flight Phase	ground : maintenance
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	maintenance : technician
ASRS Report	754290
Events
Anomaly	aircraft equipment problem : critical maintenance problem : improper documentation maintenance problem : improper maintenance non adherence : company policies non adherence : published procedure non adherence : far
Independent Detector	other other : 1
Resolutory Action	other
Consequence	other
Factors
Maintenance	contributing factor : work cards performance deficiency : non compliance with legal requirements performance deficiency : logbook entry
Supplementary
Problem Areas	Company Maintenance Human Performance Aircraft
Primary Problem	Company

Narrative:

I was directed by management to accomplish metered water servicing of a live trip. There are no approved procedures available to accomplish this task. The meter I was told to use; specifically displays that it is uncalibrated and it does not bear any sanitary certifications and its storage methods are unknown. This task went undocumented in the aircraft log; ETOPS; or maintenance write-up paperwork due to the fact that no published procedures are available that provide for documentation steps to be followed. A water slip was not issued to the flight crew.

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Original NASA ASRS Text

Title: ON A B-777 ETOPS ACFT; A MECHANIC REPORTS OF BEING DIRECTED BY HIS SUPERVISOR TO ACCOMPLISH A METERED WATER SERVICING OF A LIVE ETOPS TRIP. NO APPROVED PROCEDURES AVAILABLE. TASK WAS UNDOCUMENTED.

Narrative: I WAS DIRECTED BY MGMNT TO ACCOMPLISH METERED WATER SVCING OF A LIVE TRIP. THERE ARE NO APPROVED PROCS AVAILABLE TO ACCOMPLISH THIS TASK. THE METER I WAS TOLD TO USE; SPECIFICALLY DISPLAYS THAT IT IS UNCALIBRATED AND IT DOES NOT BEAR ANY SANITARY CERTIFICATIONS AND ITS STORAGE METHODS ARE UNKNOWN. THIS TASK WENT UNDOCUMENTED IN THE ACFT LOG; ETOPS; OR MAINT WRITE-UP PAPERWORK DUE TO THE FACT THAT NO PUBLISHED PROCS ARE AVAILABLE THAT PROVIDE FOR DOCUMENTATION STEPS TO BE FOLLOWED. A WATER SLIP WAS NOT ISSUED TO THE FLT CREW.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.