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Sgf controller described FSS failure to process flight plan information; claiming increased controller workload and lack of user confidence as resulting factors.
| Attributes | |
| ACN | 754045 |
| Time | |
| Date | 200709 |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : plk.airport |
| State Reference | MO |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : sgf.tracon |
| Operator | general aviation : personal |
| Make Model Name | Super King Air 200 HDC |
| Operating Under FAR Part | Part 91 |
| Flight Phase | climbout : initial |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : approach |
| Qualification | controller : radar |
| Experience | controller radar : 17 controller time certified in position1 : 17 |
| ASRS Report | 754045 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | FAA |
| Primary Problem | FAA |
| Situations | |
| ATC Facility | procedure or policy : cou.fss |
Narrative:
Pilot called airborne off of plk airport requesting IFR clearance to hro. No flight plan in the system. Pilot said he filed through 1-800-WX-brief. As plk is on our southern airspace boundary with ZME and ZME's radar coverage is minimal down in the area; we were delayed in issuing his clearance while we scrambled to put the flight plan in manually. This last minute scramble is disruptive; distracting and dangerous. Not to mention; the fact that about 25% of all IFR flight plans are missing from the system makes it look like we don't know what we're doing and undermines the flying community's confidence in our abilities. We are supposed to be providing a service and I truly believe FSS is failing miserably in that service. Air traffic at the facility levels are trying to pick up the slack and in doing so are adding unnecessary stress to an already stressful job.
Original NASA ASRS Text
Title: SGF CTLR DESCRIBED FSS FAILURE TO PROCESS FLT PLAN INFO; CLAIMING INCREASED CTLR WORKLOAD AND LACK OF USER CONFIDENCE AS RESULTING FACTORS.
Narrative: PLT CALLED AIRBORNE OFF OF PLK ARPT REQUESTING IFR CLRNC TO HRO. NO FLT PLAN IN THE SYS. PLT SAID HE FILED THROUGH 1-800-WX-BRIEF. AS PLK IS ON OUR SOUTHERN AIRSPACE BOUNDARY WITH ZME AND ZME'S RADAR COVERAGE IS MINIMAL DOWN IN THE AREA; WE WERE DELAYED IN ISSUING HIS CLRNC WHILE WE SCRAMBLED TO PUT THE FLT PLAN IN MANUALLY. THIS LAST MINUTE SCRAMBLE IS DISRUPTIVE; DISTRACTING AND DANGEROUS. NOT TO MENTION; THE FACT THAT ABOUT 25% OF ALL IFR FLT PLANS ARE MISSING FROM THE SYS MAKES IT LOOK LIKE WE DON'T KNOW WHAT WE'RE DOING AND UNDERMINES THE FLYING COMMUNITY'S CONFIDENCE IN OUR ABILITIES. WE ARE SUPPOSED TO BE PROVIDING A SVC AND I TRULY BELIEVE FSS IS FAILING MISERABLY IN THAT SVC. AIR TFC AT THE FACILITY LEVELS ARE TRYING TO PICK UP THE SLACK AND IN DOING SO ARE ADDING UNNECESSARY STRESS TO AN ALREADY STRESSFUL JOB.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.