|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1801 To 2400|
|Locale Reference||airport : zzz.airport|
|Altitude||agl single value : 0|
|Operator||common carrier : air carrier|
|Make Model Name||B737-700|
|Operating Under FAR Part||Part 121|
|Flight Phase||ground : parked|
ground : preflight
ground : maintenance
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Anomaly||cabin event other|
|Independent Detector||other other : 1|
|Resolutory Action||none taken : insufficient time|
Cabin Crew Human Performance
Boarding completed; agent ready to close door; I announced over the PA 'flight attendant ready cabin for door closure;' went and armed R1. I was just getting ready to close L1; and it occurred to me that I had not been catered yet. I ran over to disarm R1. I was able to remove the girt bar from the floor; but as I was trying to secure the girt bar into the door; the caterer opened the door. He did not knock and the red strap was across the window. I yelled through the cracked door for the caterer to stop as the door was not disarmed yet and I needed to finish securing the girt bar to the door. My right wrist and forearm were injured as I was trying to secure while he was opening the door. The caterer was moving in 'hyper mode' way too quickly. We mentioned to him to slow down a bit. A quick note; just prior to this boarding; en route to ZZZ we were experiencing a scary medical and were all still shaken from the experience. My nerves did not settle down until 1/2 way to ZZZ. Please note that the slide never deployed; but I was never able to properly secure the girt bar prior to R1 being opened.
Original NASA ASRS Text
Title: CATERING OPENED CABIN DOOR OF B737-700 PRIOR TO DOOR BEING FULLY DISARMED. FA WAS ABLE TO DETACH GIRT BAR BEFORE ESCAPE SLIDE DEPLOYED.
Narrative: BOARDING COMPLETED; AGENT READY TO CLOSE DOOR; I ANNOUNCED OVER THE PA 'FLT ATTENDANT READY CABIN FOR DOOR CLOSURE;' WENT AND ARMED R1. I WAS JUST GETTING READY TO CLOSE L1; AND IT OCCURRED TO ME THAT I HAD NOT BEEN CATERED YET. I RAN OVER TO DISARM R1. I WAS ABLE TO REMOVE THE GIRT BAR FROM THE FLOOR; BUT AS I WAS TRYING TO SECURE THE GIRT BAR INTO THE DOOR; THE CATERER OPENED THE DOOR. HE DID NOT KNOCK AND THE RED STRAP WAS ACROSS THE WINDOW. I YELLED THROUGH THE CRACKED DOOR FOR THE CATERER TO STOP AS THE DOOR WAS NOT DISARMED YET AND I NEEDED TO FINISH SECURING THE GIRT BAR TO THE DOOR. MY R WRIST AND FOREARM WERE INJURED AS I WAS TRYING TO SECURE WHILE HE WAS OPENING THE DOOR. THE CATERER WAS MOVING IN 'HYPER MODE' WAY TOO QUICKLY. WE MENTIONED TO HIM TO SLOW DOWN A BIT. A QUICK NOTE; JUST PRIOR TO THIS BOARDING; ENRTE TO ZZZ WE WERE EXPERIENCING A SCARY MEDICAL AND WERE ALL STILL SHAKEN FROM THE EXPERIENCE. MY NERVES DID NOT SETTLE DOWN UNTIL 1/2 WAY TO ZZZ. PLEASE NOTE THAT THE SLIDE NEVER DEPLOYED; BUT I WAS NEVER ABLE TO PROPERLY SECURE THE GIRT BAR PRIOR TO R1 BEING OPENED.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.