Narrative:

I received a radio call from my flight that was holding due to the ceiling below minimums for runway 26; which was the best available with equipment out at the airport. The crew had a flaps fail at 30 des and I referenced the QRH abnormal which took me to flaps twist page instead of the flaps fail page which when looking over the page; said nothing to divert to nearest suitable airport. Therefore; I had the crew divert back to jax due to the lack of maintenance personnel as advised by maintenance control. As it turned out; I should have turned to the next page and it does state to divert to nearest suitable. After conferring with the program manager about the mis-reference; he stated it was a typo and will be fixed in the next revision. Supplemental information from acn 734264: I was conferenced in on a radio call with this flight and the dispatcher for this flight. The flight crew reported that they had a flaps failure at 30 degrees and they were holding due to WX. I informed the crew that there wasn't any re-set procedure that could be done in-flight. Crew informed us they were diverting to tlh. I checked our maintenance database to see if we had maintenance in tlh; unaware that the QRH procedure was to divert to nearest suitable. Informed dispatch that there wasn't any maintenance in tlh. Dispatcher; unaware of QRH procedure also; instructed crew to divert back to jax.

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Original NASA ASRS Text

Title: ACR DISPATCHER REPORTS SENDING A CRJ200 BACK TO JAX WITH FLAPS FAILED AT 30 DEGREES. A TYPO IN THE QRH LED HIM TO THE WRONG CHECKLIST. THE ACFT SHOULD HAVE DIVERTED TO THE NEAREST SUITABLE ARPT.

Narrative: I RECEIVED A RADIO CALL FROM MY FLT THAT WAS HOLDING DUE TO THE CEILING BELOW MINIMUMS FOR RWY 26; WHICH WAS THE BEST AVAILABLE WITH EQUIP OUT AT THE ARPT. THE CREW HAD A FLAPS FAIL AT 30 DES AND I REFED THE QRH ABNORMAL WHICH TOOK ME TO FLAPS TWIST PAGE INSTEAD OF THE FLAPS FAIL PAGE WHICH WHEN LOOKING OVER THE PAGE; SAID NOTHING TO DIVERT TO NEAREST SUITABLE ARPT. THEREFORE; I HAD THE CREW DIVERT BACK TO JAX DUE TO THE LACK OF MAINT PERSONNEL AS ADVISED BY MAINT CTL. AS IT TURNED OUT; I SHOULD HAVE TURNED TO THE NEXT PAGE AND IT DOES STATE TO DIVERT TO NEAREST SUITABLE. AFTER CONFERRING WITH THE PROGRAM MGR ABOUT THE MIS-REF; HE STATED IT WAS A TYPO AND WILL BE FIXED IN THE NEXT REVISION. SUPPLEMENTAL INFO FROM ACN 734264: I WAS CONFERENCED IN ON A RADIO CALL WITH THIS FLT AND THE DISPATCHER FOR THIS FLT. THE FLT CREW RPTED THAT THEY HAD A FLAPS FAILURE AT 30 DEGS AND THEY WERE HOLDING DUE TO WX. I INFORMED THE CREW THAT THERE WASN'T ANY RE-SET PROC THAT COULD BE DONE INFLT. CREW INFORMED US THEY WERE DIVERTING TO TLH. I CHKED OUR MAINT DATABASE TO SEE IF WE HAD MAINT IN TLH; UNAWARE THAT THE QRH PROC WAS TO DIVERT TO NEAREST SUITABLE. INFORMED DISPATCH THAT THERE WASN'T ANY MAINT IN TLH. DISPATCHER; UNAWARE OF QRH PROC ALSO; INSTRUCTED CREW TO DIVERT BACK TO JAX.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.