A319 captain reports difficulties with de-ice crew that has not been properly trained.

Attributes
ACN	725307
Time
Date	200701
Local Time Of Day	0001 To 0600
Place
Locale Reference	airport : sea.airport
State Reference	WA
Altitude	agl single value : 0
Environment
Weather Elements	Ice
Light	Dawn
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A319
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	725307
Person 2
Affiliation	company : air carrier
Function	other personnel other
Events
Anomaly	non adherence : company policies non adherence : far non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted other
Consequence	other
Supplementary
Problem Areas	Environmental Factor Company Aircraft Weather
Primary Problem	Company

Narrative:

Poor or non-existent training and oversight by air carrier sea operations is unprepared to properly de-ice aircraft. Communication with de-ice truck doesn't exist and must be coordinated through tug driver. No one answers the radio in sea operations. The de-ice personnel are unfamiliar with de-ice phraseology; procedures and de-ice report readback requirements. The most unprofessional operation I've ever witnessed in commercial aviation. There won't be a next time as far as I'm concerned. The ship won't move until they are trained to ICAO standards. Non compliance with SOP's. Demanded that the de-ice report be read back in full. Take the time and resources necessary to train the individuals properly and give them a radio in the de-ice truck that functions.

Original NASA ASRS Text

Title: A319 CAPTAIN REPORTS DIFFICULTIES WITH DE-ICE CREW THAT HAS NOT BEEN PROPERLY TRAINED.

Narrative: POOR OR NON-EXISTENT TRAINING AND OVERSIGHT BY ACR SEA OPS IS UNPREPARED TO PROPERLY DE-ICE ACFT. COM WITH DE-ICE TRUCK DOESN'T EXIST AND MUST BE COORDINATED THROUGH TUG DRIVER. NO ONE ANSWERS THE RADIO IN SEA OPS. THE DE-ICE PERSONNEL ARE UNFAMILIAR WITH DE-ICE PHRASEOLOGY; PROCS AND DE-ICE RPT READBACK REQUIREMENTS. THE MOST UNPROFESSIONAL OP I'VE EVER WITNESSED IN COMMERCIAL AVIATION. THERE WON'T BE A NEXT TIME AS FAR AS I'M CONCERNED. THE SHIP WON'T MOVE UNTIL THEY ARE TRAINED TO ICAO STANDARDS. NON COMPLIANCE WITH SOP'S. DEMANDED THAT THE DE-ICE REPORT BE READ BACK IN FULL. TAKE THE TIME AND RESOURCES NECESSARY TO TRAIN THE INDIVIDUALS PROPERLY AND GIVE THEM A RADIO IN THE DE-ICE TRUCK THAT FUNCTIONS.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.