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Mia controller voiced a complaint regarding the FAA hotline that allegedly has no voice mail availability.
| Attributes | |
| ACN | 717820 |
| Time | |
| Date | 200611 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : mia.tower |
| State Reference | FL |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : local |
| Experience | controller limited radar : 10 controller radar : 3 |
| ASRS Report | 717820 |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | none taken : unable |
| Supplementary | |
| Problem Areas | FAA |
| Primary Problem | FAA |
Narrative:
Tried to call the FAA safety hotline numerous times to report a serious problem with equipment (amass). Unable to report the issue; as the safety hotline's mailbox is full and I was unable to leave a message. How are we supposed to report safety related issues; in a job that is all about safety; if the FAA's own equipment won't let us? This is unacceptable.
Original NASA ASRS Text
Title: MIA CTLR VOICED A COMPLAINT REGARDING THE FAA HOTLINE THAT ALLEGEDLY HAS NO VOICE MAIL AVAILABILITY.
Narrative: TRIED TO CALL THE FAA SAFETY HOTLINE NUMEROUS TIMES TO RPT A SERIOUS PROB WITH EQUIP (AMASS). UNABLE TO RPT THE ISSUE; AS THE SAFETY HOTLINE'S MAILBOX IS FULL AND I WAS UNABLE TO LEAVE A MESSAGE. HOW ARE WE SUPPOSED TO RPT SAFETY RELATED ISSUES; IN A JOB THAT IS ALL ABOUT SAFETY; IF THE FAA'S OWN EQUIP WON'T LET US? THIS IS UNACCEPTABLE.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.