Citation CE500 flight crew has track-heading deviation during departure from cno.

Attributes
ACN	717709
Time
Date	200611
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : sct.tracon
State Reference	CA
Altitude	msl single value : 4000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tracon : sct.tracon
Operator	general aviation : personal
Make Model Name	Citation I
Operating Under FAR Part	Part 91
Flight Phase	climbout : initial
Flight Plan	IFR
Person 1
Affiliation	other
Function	flight crew : captain oversight : pic
Qualification	pilot : multi engine pilot : instrument pilot : commercial pilot : cfi
Experience	flight time last 90 days : 100 flight time total : 1700 flight time type : 100
ASRS Report	717709
Person 2
Affiliation	other
Function	flight crew : first officer
Events
Anomaly	aircraft equipment problem : less severe non adherence : clearance other spatial deviation
Independent Detector	other flight crewa other flight crewb
Resolutory Action	controller : issued new clearance controller : issued advisory
Consequence	faa : reviewed incident with flight crew
Supplementary
Problem Areas	Flight Crew Human Performance Aircraft ATC Human Performance
Primary Problem	Ambiguous

Narrative:

Immediately after takeoff; we (1) lost communication at the copilot station and (2) observed an irregular indication on the cabin pressurization gauge. We were handed off to socal approach; but became distraction with diagnosis; leading to missed calls and headings. We explained the miscom and pressurization issues to the first controller; who acknowledged; but then handed us off to a second controller. The second controller began berating us almost immediately; interrupting our attempts to catch up with distracting and unhelpful comments and questions (are you instrument rated? Are you a training flight?) and berating the flight crew. He continued by addressing other aircraft on the frequency with comments like 'sorry I am distraction with a high-performance that doesn't know what he's doing' and the like. We unfortunately permitted this to create some confusion in the cockpit. We were severe clear and VMC and should have exercised command authority/authorized by either canceling IFR or asking for a vector to permit us to sort the issues out without distraction. To prevent a reoccurrence; we have instituted new company cockpit procedures and remedial training.

Original NASA ASRS Text

Title: CITATION CE500 FLT CREW HAS TRACK-HDG DEV DURING DEP FROM CNO.

Narrative: IMMEDIATELY AFTER TKOF; WE (1) LOST COM AT THE COPLT STATION AND (2) OBSERVED AN IRREGULAR INDICATION ON THE CABIN PRESSURIZATION GAUGE. WE WERE HANDED OFF TO SOCAL APCH; BUT BECAME DISTR WITH DIAGNOSIS; LEADING TO MISSED CALLS AND HDGS. WE EXPLAINED THE MISCOM AND PRESSURIZATION ISSUES TO THE FIRST CTLR; WHO ACKNOWLEDGED; BUT THEN HANDED US OFF TO A SECOND CTLR. THE SECOND CTLR BEGAN BERATING US ALMOST IMMEDIATELY; INTERRUPTING OUR ATTEMPTS TO CATCH UP WITH DISTRACTING AND UNHELPFUL COMMENTS AND QUESTIONS (ARE YOU INST RATED? ARE YOU A TRAINING FLT?) AND BERATING THE FLT CREW. HE CONTINUED BY ADDRESSING OTHER ACFT ON THE FREQ WITH COMMENTS LIKE 'SORRY I AM DISTR WITH A HIGH-PERFORMANCE THAT DOESN'T KNOW WHAT HE'S DOING' AND THE LIKE. WE UNFORTUNATELY PERMITTED THIS TO CREATE SOME CONFUSION IN THE COCKPIT. WE WERE SEVERE CLR AND VMC AND SHOULD HAVE EXERCISED COMMAND AUTH BY EITHER CANCELING IFR OR ASKING FOR A VECTOR TO PERMIT US TO SORT THE ISSUES OUT WITHOUT DISTR. TO PREVENT A REOCCURRENCE; WE HAVE INSTITUTED NEW COMPANY COCKPIT PROCS AND REMEDIAL TRAINING.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.