A passenger is denied boarding for the appearance of intoxication when cabin attendant refuses to be...

Attributes
ACN	714728
Time
Date	200608
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A320
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
ASRS Report	714728
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : far
Independent Detector	other other : cab
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance Company
Primary Problem	Passenger Human Performance

Narrative:

Passenger X appeared to be intoxicated at the gate area. He was acting belligerent; irate and was yelling at the purser when I arrived at the gate area. He was slurring his words. Purser called for an agent. Once agent arrived; purser informed agent of passenger X's appearance of being intoxicated. She also informed the captain. As boarding began; passenger X came on and went to first class. I smelled alcohol on his breath. I notified purser of this and she called the agent. They sent a cust service supervisor to talk with him. Cust service supervisor and purser asked him if he had been drinking and he said yes. At that time his voice became louder and he started acting irate again. Purser came back on the plane. I overheard the cust service supervisor saying to passenger X that if he just went to sleep he could board. He said no; he wanted to stay up and watch the movie. At that point; I said to them 'this is a violation of an far and if you do not deplane passenger X this entire crew will not work this flight.' I also said; 'I would call the police.' passenger X was immediately deplaned and the door was shut.

Original NASA ASRS Text

Title: A PAX IS DENIED BOARDING FOR THE APPEARANCE OF INTOXICATION WHEN CABIN ATTENDANT REFUSES TO BE PRESSURED INTO ALLOWING HIS ACCOMMODATION ON THE FLT.

Narrative: PAX X APPEARED TO BE INTOXICATED AT THE GATE AREA. HE WAS ACTING BELLIGERENT; IRATE AND WAS YELLING AT THE PURSER WHEN I ARRIVED AT THE GATE AREA. HE WAS SLURRING HIS WORDS. PURSER CALLED FOR AN AGENT. ONCE AGENT ARRIVED; PURSER INFORMED AGENT OF PAX X'S APPEARANCE OF BEING INTOXICATED. SHE ALSO INFORMED THE CAPT. AS BOARDING BEGAN; PAX X CAME ON AND WENT TO FIRST CLASS. I SMELLED ALCOHOL ON HIS BREATH. I NOTIFIED PURSER OF THIS AND SHE CALLED THE AGENT. THEY SENT A CUST SVC SUPVR TO TALK WITH HIM. CUST SVC SUPVR AND PURSER ASKED HIM IF HE HAD BEEN DRINKING AND HE SAID YES. AT THAT TIME HIS VOICE BECAME LOUDER AND HE STARTED ACTING IRATE AGAIN. PURSER CAME BACK ON THE PLANE. I OVERHEARD THE CUST SVC SUPVR SAYING TO PAX X THAT IF HE JUST WENT TO SLEEP HE COULD BOARD. HE SAID NO; HE WANTED TO STAY UP AND WATCH THE MOVIE. AT THAT POINT; I SAID TO THEM 'THIS IS A VIOLATION OF AN FAR AND IF YOU DO NOT DEPLANE PAX X THIS ENTIRE CREW WILL NOT WORK THIS FLT.' I ALSO SAID; 'I WOULD CALL THE POLICE.' PAX X WAS IMMEDIATELY DEPLANED AND THE DOOR WAS SHUT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A passenger is denied boarding for the appearance of intoxication when cabin attendant refuses to be pressured into allowing his accommodation on the flight.