A300-600 pilot is concerned with passenger behavior regarding rescheduled flight.

Attributes
ACN	707309
Time
Date	200608
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : zzzz.airport
State Reference	FO
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain
Qualification	pilot : multi engine pilot : atp pilot : commercial
Experience	flight time last 90 days : 100 flight time total : 11400 flight time type : 6350
ASRS Report	707309
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	other
Supplementary
Problem Areas	Flight Crew Human Performance Passenger Human Performance Aircraft Company
Primary Problem	Passenger Human Performance

Narrative:

Flight was scheduled to depart. Flight crew was illegal. Following adequate rest crew was dispatched to fly aircraft A300. Spoiler 7 was inoperative on 10 day mandatory fix. Crew reported to gate to find passenger attempting to pass onto aircraft. This was day #2 for flight. Captain witnessed event where flight attendants were pushed. Captain found way onto aircraft to recover bags noting to officials that crew was on day #5 of duty; attempting to find 4TH aircraft for departure. Briefing no help. Captain left scene to disengage threat. Customer kicked captain's bag. Captain reported to supervisor that 1 more unreliable A300 would result in trouble as passenger would accept no more excuses; tsa intervened. Captain requested reassignment for crew so that customers could be accommodated without focusing blame for mechanicals on this crew. After 2 hours; carrier canceled flight.

Original NASA ASRS Text

Title: A300-600 PLT IS CONCERNED WITH PAX BEHAVIOR REGARDING RESCHEDULED FLT.

Narrative: FLT WAS SCHEDULED TO DEPART. FLT CREW WAS ILLEGAL. FOLLOWING ADEQUATE REST CREW WAS DISPATCHED TO FLY ACFT A300. SPOILER 7 WAS INOP ON 10 DAY MANDATORY FIX. CREW RPTED TO GATE TO FIND PAX ATTEMPTING TO PASS ONTO ACFT. THIS WAS DAY #2 FOR FLT. CAPT WITNESSED EVENT WHERE FLT ATTENDANTS WERE PUSHED. CAPT FOUND WAY ONTO ACFT TO RECOVER BAGS NOTING TO OFFICIALS THAT CREW WAS ON DAY #5 OF DUTY; ATTEMPTING TO FIND 4TH ACFT FOR DEP. BRIEFING NO HELP. CAPT LEFT SCENE TO DISENGAGE THREAT. CUSTOMER KICKED CAPT'S BAG. CAPT RPTED TO SUPVR THAT 1 MORE UNRELIABLE A300 WOULD RESULT IN TROUBLE AS PAX WOULD ACCEPT NO MORE EXCUSES; TSA INTERVENED. CAPT REQUESTED REASSIGNMENT FOR CREW SO THAT CUSTOMERS COULD BE ACCOMMODATED WITHOUT FOCUSING BLAME FOR MECHANICALS ON THIS CREW. AFTER 2 HRS; CARRIER CANCELED FLT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.