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An MD80 flight crew dealing with smoke in the cockpit encountered an uncooperative and adversarial ARTCC controller.
| Attributes | |
| ACN | 705820 |
| Time | |
| Date | 200608 |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Altitude | msl single value : 33000 |
| Aircraft 1 | |
| Controlling Facilities | artcc : zdv.artcc tower : sfo.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| ASRS Report | 705820 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | other anomaly |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | ATC Human Performance Aircraft |
| Primary Problem | ATC Human Performance |
Narrative:
Near top of climb; I missed several radio calls for frequency change while attending to heavy smoke in the cockpit. Further contact with ATC resulted in a barrage of adversarial anger and lengthy hatred filled dissertation; while all I needed was a new frequency. I recommended this controller be relieved of duty and counseled on safety; as he was worthless had we required an expedited return.
Original NASA ASRS Text
Title: AN MD80 FLT CREW DEALING WITH SMOKE IN THE COCKPIT ENCOUNTERED AN UNCOOPERATIVE AND ADVERSARIAL ARTCC CTLR.
Narrative: NEAR TOP OF CLB; I MISSED SEVERAL RADIO CALLS FOR FREQ CHANGE WHILE ATTENDING TO HEAVY SMOKE IN THE COCKPIT. FURTHER CONTACT WITH ATC RESULTED IN A BARRAGE OF ADVERSARIAL ANGER AND LENGTHY HATRED FILLED DISSERTATION; WHILE ALL I NEEDED WAS A NEW FREQ. I RECOMMENDED THIS CTLR BE RELIEVED OF DUTY AND COUNSELED ON SAFETY; AS HE WAS WORTHLESS HAD WE REQUIRED AN EXPEDITED RETURN.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.