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A B747-400 was damaged by the jetway after parking at the gate. Passenger were deplaned without incident using air stairs.
| Attributes | |
| ACN | 704317 |
| Time | |
| Date | 200607 |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B747-400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Experience | flight time last 90 days : 75 flight time total : 20000 flight time type : 2400 |
| ASRS Report | 704317 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | ground encounters other |
| Independent Detector | other other : 3 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company |
| Primary Problem | Company |
Narrative:
Parked the aircraft at gate setting the parking brake at XA44Z. Completed the parking checklist. Gathered up charts; headset; flight bag; and luggage. On exiting the flight deck was informed that the jetway had forcefully impacted the aircraft and that the passenger would need to be deplaned via air stairs. This was accomplished about 1 hour later without incident. All company departments were kept informed.
Original NASA ASRS Text
Title: A B747-400 WAS DAMAGED BY THE JETWAY AFTER PARKING AT THE GATE. PAX WERE DEPLANED WITHOUT INCIDENT USING AIR STAIRS.
Narrative: PARKED THE ACFT AT GATE SETTING THE PARKING BRAKE AT XA44Z. COMPLETED THE PARKING CHKLIST. GATHERED UP CHARTS; HEADSET; FLT BAG; AND LUGGAGE. ON EXITING THE FLT DECK WAS INFORMED THAT THE JETWAY HAD FORCEFULLY IMPACTED THE ACFT AND THAT THE PAX WOULD NEED TO BE DEPLANED VIA AIR STAIRS. THIS WAS ACCOMPLISHED ABOUT 1 HR LATER WITHOUT INCIDENT. ALL COMPANY DEPTS WERE KEPT INFORMED.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.