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A B737-800 report on problems retrieving ATIS from ACARS. Technician report ACARS checks ok. Later discovered current software not loaded in ACARS.
| Attributes | |
| ACN | 702197 |
| Time | |
| Date | 200607 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B737-800 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : maintenance |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| ASRS Report | 702197 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper maintenance maintenance problem : improper documentation non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other |
| Factors | |
| Maintenance | contributing factor : non availability of parts contributing factor : schedule pressure contributing factor : manuals performance deficiency : logbook entry performance deficiency : non compliance with legal requirements performance deficiency : repair performance deficiency : training |
| Supplementary | |
| Problem Areas | Environmental Factor Chart Or Publication Aircraft Maintenance Human Performance |
| Primary Problem | Maintenance Human Performance |
Narrative:
Aircraft had an inbound PIREP for problems retrieving ATIS reports on ACARS. I checked ACARS and found no problems with ACARS retrieving and printing ATIS reports. I signed off the PIREP. Later; I found that ACARS cmu core and software part numbers were incorrect per ipc. I placarded the ACARS inoperative per MEL until the newer software can be loaded. Not paying close enough attention to the applicability of software part numbers per the ipc. Not enough system knowledge of the ACARS system and how it interacts with the FMC.
Original NASA ASRS Text
Title: A B737-800 RPT ON PROBS RETRIEVING ATIS FROM ACARS. TECHNICIAN RPT ACARS CHKS OK. LATER DISCOVERED CURRENT SOFTWARE NOT LOADED IN ACARS.
Narrative: ACFT HAD AN INBOUND PIREP FOR PROBS RETRIEVING ATIS RPTS ON ACARS. I CHKED ACARS AND FOUND NO PROBS WITH ACARS RETRIEVING AND PRINTING ATIS RPTS. I SIGNED OFF THE PIREP. LATER; I FOUND THAT ACARS CMU CORE AND SOFTWARE PART NUMBERS WERE INCORRECT PER IPC. I PLACARDED THE ACARS INOP PER MEL UNTIL THE NEWER SOFTWARE CAN BE LOADED. NOT PAYING CLOSE ENOUGH ATTN TO THE APPLICABILITY OF SOFTWARE PART NUMBERS PER THE IPC. NOT ENOUGH SYS KNOWLEDGE OF THE ACARS SYS AND HOW IT INTERACTS WITH THE FMC.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.