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Cabin attendant reports passenger agents at foreign airport fail to ensure passenger in exit rows are english speaking per company policy. Cites contract nature of agent's employment as a possible reason for their complacency.
| Attributes | |
| ACN | 687307 |
| Time | |
| Date | 200602 |
| Place | |
| Locale Reference | airport : wsss.airport |
| State Reference | FO |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B747-400 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| ASRS Report | 687307 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | non adherence : far non adherence : published procedure non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : unable |
| Supplementary | |
| Problem Areas | Passenger Human Performance Cabin Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
5 of our passenger in the emergency exit rows could not understand english; in business and economy class. This caused an extremely hectic boarding process and one of the passenger was yelling because he felt discriminated against. This happens continually out of singapore -- maybe it's because the agents are contracted out and don't seem to care about safety.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPTS PAX AGENTS AT FOREIGN ARPT FAIL TO ENSURE PAX IN EXIT ROWS ARE ENGLISH SPEAKING PER COMPANY POLICY. CITES CONTRACT NATURE OF AGENT'S EMPLOYMENT AS A POSSIBLE REASON FOR THEIR COMPLACENCY.
Narrative: 5 OF OUR PAX IN THE EMER EXIT ROWS COULD NOT UNDERSTAND ENGLISH; IN BUSINESS AND ECONOMY CLASS. THIS CAUSED AN EXTREMELY HECTIC BOARDING PROCESS AND ONE OF THE PAX WAS YELLING BECAUSE HE FELT DISCRIMINATED AGAINST. THIS HAPPENS CONTINUALLY OUT OF SINGAPORE -- MAYBE IT'S BECAUSE THE AGENTS ARE CONTRACTED OUT AND DON'T SEEM TO CARE ABOUT SAFETY.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.