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B757 flight crew has a difficult passenger during pushback and is distraction. Inadvertently forgets to complete pushback checklist and receive 'salute; released from guidance.' aircraft taxies across the tow bar and returns to the gate for inspection.
| Attributes | |
| ACN | 684585 |
| Time | |
| Date | 200601 |
| Place | |
| Locale Reference | airport : sna.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : pushback |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Experience | flight time last 90 days : 80 |
| ASRS Report | 684585 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | ground encounters other non adherence : company policies non adherence : published procedure |
| Independent Detector | other flight crewa other flight crewb |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Cabin Crew Human Performance Flight Crew Human Performance Passenger Human Performance Aircraft |
| Primary Problem | Flight Crew Human Performance |
Narrative:
Upon pushback and engine start with a full aircraft; the flight attendant called to say that a large passenger in seat xxa (who should have been required to buy 2 seats) was crushing the girl next to him. We told them to put the girl in a seat occupied by a deadheading pilot and bring the deadheading pilot up to the cockpit. During all the confusion; we were distraction enough to start taxi before the ground crew was completely clear and we taxied over the tow bar after rolling forward 4 ft. We returned to the gate. No one was injured and there was no damage to the aircraft as determined by maintenance. Everything happened 'just right' for this to have happened and caused us to miss the fact that we did not have 'salute and release.' we should have slowed down a little and never answered the cabin call during such a busy time.
Original NASA ASRS Text
Title: B757 FLT CREW HAS A DIFFICULT PAX DURING PUSHBACK AND IS DISTR. INADVERTENTLY FORGETS TO COMPLETE PUSHBACK CHKLIST AND RECEIVE 'SALUTE; RELEASED FROM GUIDANCE.' ACFT TAXIES ACROSS THE TOW BAR AND RETURNS TO THE GATE FOR INSPECTION.
Narrative: UPON PUSHBACK AND ENG START WITH A FULL ACFT; THE FLT ATTENDANT CALLED TO SAY THAT A LARGE PAX IN SEAT XXA (WHO SHOULD HAVE BEEN REQUIRED TO BUY 2 SEATS) WAS CRUSHING THE GIRL NEXT TO HIM. WE TOLD THEM TO PUT THE GIRL IN A SEAT OCCUPIED BY A DEADHEADING PLT AND BRING THE DEADHEADING PLT UP TO THE COCKPIT. DURING ALL THE CONFUSION; WE WERE DISTR ENOUGH TO START TAXI BEFORE THE GND CREW WAS COMPLETELY CLR AND WE TAXIED OVER THE TOW BAR AFTER ROLLING FORWARD 4 FT. WE RETURNED TO THE GATE. NO ONE WAS INJURED AND THERE WAS NO DAMAGE TO THE ACFT AS DETERMINED BY MAINT. EVERYTHING HAPPENED 'JUST RIGHT' FOR THIS TO HAVE HAPPENED AND CAUSED US TO MISS THE FACT THAT WE DID NOT HAVE 'SALUTE AND RELEASE.' WE SHOULD HAVE SLOWED DOWN A LITTLE AND NEVER ANSWERED THE CABIN CALL DURING SUCH A BUSY TIME.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.