A B767-300 flight attendant failed to arm the 1R door prior to takeoff. The door could not be armed ...

Attributes
ACN	683616
Time
Date	200512
Place
Locale Reference	airport : sfo.airport
State Reference	CA
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	climbout : initial
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
ASRS Report	683616
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Events
Anomaly	non adherence : far non adherence : published procedure non adherence : company policies
Independent Detector	aircraft equipment other aircraft equipment : door warning other other : 1
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Cabin Crew Human Performance
Primary Problem	Cabin Crew Human Performance

Narrative:

I failed to arm the door at 1R for departure. The flight was about 2 1/2 hours delayed. I felt rushed to get the galley in first class set up. When it was near time for the entry door being closed; I was rushing to put everything away and securing the galley for takeoff. I didn't hear the command to arm the doors for departure. Because it was going to be bumpy on ascent; we were told to remain seated. When we reached a certain altitude; the captain called the purser to notify her that a warning light indicated that door 1R was not closed properly. We looked at the door and then realized that the door was not armed. We tried arming the door but couldn't. The captain then descended and proceeded to burn fuel for landing back in sfo. When we got to a lower altitude; the purser got a call from the captain saying that the warning light had gone out and we tried arming the door again. This time we were able to do so. We landed in san francisco safely and the mechanics I spoke to determined that the door was not closed properly. They inspected the door; we refueled and left.

Original NASA ASRS Text

Title: A B767-300 FLT ATTENDANT FAILED TO ARM THE 1R DOOR PRIOR TO TKOF. THE DOOR COULD NOT BE ARMED INFLT; SO THE FLT CREW RETURNED TO LAND FOR A DOOR INSPECTION.

Narrative: I FAILED TO ARM THE DOOR AT 1R FOR DEP. THE FLT WAS ABOUT 2 1/2 HRS DELAYED. I FELT RUSHED TO GET THE GALLEY IN FIRST CLASS SET UP. WHEN IT WAS NEAR TIME FOR THE ENTRY DOOR BEING CLOSED; I WAS RUSHING TO PUT EVERYTHING AWAY AND SECURING THE GALLEY FOR TKOF. I DIDN'T HEAR THE COMMAND TO ARM THE DOORS FOR DEP. BECAUSE IT WAS GOING TO BE BUMPY ON ASCENT; WE WERE TOLD TO REMAIN SEATED. WHEN WE REACHED A CERTAIN ALT; THE CAPT CALLED THE PURSER TO NOTIFY HER THAT A WARNING LIGHT INDICATED THAT DOOR 1R WAS NOT CLOSED PROPERLY. WE LOOKED AT THE DOOR AND THEN REALIZED THAT THE DOOR WAS NOT ARMED. WE TRIED ARMING THE DOOR BUT COULDN'T. THE CAPT THEN DSNDED AND PROCEEDED TO BURN FUEL FOR LNDG BACK IN SFO. WHEN WE GOT TO A LOWER ALT; THE PURSER GOT A CALL FROM THE CAPT SAYING THAT THE WARNING LIGHT HAD GONE OUT AND WE TRIED ARMING THE DOOR AGAIN. THIS TIME WE WERE ABLE TO DO SO. WE LANDED IN SAN FRANCISCO SAFELY AND THE MECHS I SPOKE TO DETERMINED THAT THE DOOR WAS NOT CLOSED PROPERLY. THEY INSPECTED THE DOOR; WE REFUELED AND LEFT.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

A B767-300 flight attendant failed to arm the 1R door prior to takeoff. The door could not be armed in-flight; so the flight crew returned to land for a door inspection.