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B777 cabin attendant reports door assist straps installed incorrectly. Straps found on left side of door; per flight attendants manual must be on right.
| Attributes | |
| ACN | 683584 |
| Time | |
| Date | 200512 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B777-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| ASRS Report | 683584 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | maintenance : technician |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper maintenance non adherence : far non adherence : published procedure |
| Independent Detector | other other : 1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other |
| Factors | |
| Maintenance | contributing factor : schedule pressure performance deficiency : logbook entry performance deficiency : repair performance deficiency : non compliance with legal requirements |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Aircraft Chart Or Publication |
| Primary Problem | Maintenance Human Performance |
| Situations | |
| Publication | Flt Attendant Operating Manual |
Narrative:
While doing my preflight at door 1R; I noticed the door assist strap located on the left side of the door. According to our flight attendant operating manual; the strap should be on the right side where the manual inflation handle is located. Reported it to maintenance where there seems to be a discrepancy between our manual and maintenance doors 2; 3; 4R (also wrong). The problem was not rectified and they sent us on our way. I had the pilots log the problem for ZZZ1. I notified the outbound crew (flight attendant and pilot) of the write-up. I found out later the flight to ZZZ2 took a 2 hour delay to fix a door problem. What we have is a lack of consistency between mechanics; flight attendant and pilot manuals. This is the 6TH B777 in the last 24 months I have reported with the assist strap on the wrong side.
Original NASA ASRS Text
Title: B777 CABIN ATTENDANT RPTS DOOR ASSIST STRAPS INSTALLED INCORRECTLY. STRAPS FOUND ON L SIDE OF DOOR; PER FLT ATTENDANTS MANUAL MUST BE ON R.
Narrative: WHILE DOING MY PREFLT AT DOOR 1R; I NOTICED THE DOOR ASSIST STRAP LOCATED ON THE L SIDE OF THE DOOR. ACCORDING TO OUR FLT ATTENDANT OPERATING MANUAL; THE STRAP SHOULD BE ON THE R SIDE WHERE THE MANUAL INFLATION HANDLE IS LOCATED. RPTED IT TO MAINT WHERE THERE SEEMS TO BE A DISCREPANCY BTWN OUR MANUAL AND MAINT DOORS 2; 3; 4R (ALSO WRONG). THE PROB WAS NOT RECTIFIED AND THEY SENT US ON OUR WAY. I HAD THE PLTS LOG THE PROB FOR ZZZ1. I NOTIFIED THE OUTBOUND CREW (FLT ATTENDANT AND PLT) OF THE WRITE-UP. I FOUND OUT LATER THE FLT TO ZZZ2 TOOK A 2 HR DELAY TO FIX A DOOR PROB. WHAT WE HAVE IS A LACK OF CONSISTENCY BTWN MECHS; FLT ATTENDANT AND PLT MANUALS. THIS IS THE 6TH B777 IN THE LAST 24 MONTHS I HAVE RPTED WITH THE ASSIST STRAP ON THE WRONG SIDE.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.