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Cabin attendant onboard MD80 asks to have passenger removed for refusing to follow repeated directives regarding cell phone use. Captain returns aircraft to gate and disruptive passenger is removed.
| Attributes | |
| ACN | 671828 |
| Time | |
| Date | 200509 |
| Place | |
| Locale Reference | airport : lax.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : pushback ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 19 flight attendant time total : 28 flight attendant time type : 60 |
| ASRS Report | 671828 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger boarded; demeanor strange; wearing dark sunglasses which he never took off. Asked me upon boarding; 'for a screwdriver; I'm sitting in seat X.' advised him this time and 3 more times no alcohol before takeoff. Had a discussion with him prior to departure to ask him if he was going to cause any problems. He said no. Aircraft doors closed; pushed back. I had made 2 PA's to turn off cell phones. Told him personally also to turn his phone off; as did my co-worker. So; after being told 4 times to turn his phone off; I again witnessed him using the phone; at which point I advised him we were to return to the gate and have him removed. I called the captain. We were towed back to the gate; and passenger was removed. Every first class customer thanked me for doing so; as they had observed his behavior; and did not want him on board either. His very strange behavior; demeanor and questions caused much suspicion for crew and passenger alike.
Original NASA ASRS Text
Title: CABIN ATTENDANT ONBOARD MD80 ASKS TO HAVE PAX REMOVED FOR REFUSING TO FOLLOW REPEATED DIRECTIVES REGARDING CELL PHONE USE. CAPT RETURNS ACFT TO GATE AND DISRUPTIVE PAX IS REMOVED.
Narrative: PAX BOARDED; DEMEANOR STRANGE; WEARING DARK SUNGLASSES WHICH HE NEVER TOOK OFF. ASKED ME UPON BOARDING; 'FOR A SCREWDRIVER; I'M SITTING IN SEAT X.' ADVISED HIM THIS TIME AND 3 MORE TIMES NO ALCOHOL BEFORE TKOF. HAD A DISCUSSION WITH HIM PRIOR TO DEP TO ASK HIM IF HE WAS GOING TO CAUSE ANY PROBS. HE SAID NO. ACFT DOORS CLOSED; PUSHED BACK. I HAD MADE 2 PA'S TO TURN OFF CELL PHONES. TOLD HIM PERSONALLY ALSO TO TURN HIS PHONE OFF; AS DID MY CO-WORKER. SO; AFTER BEING TOLD 4 TIMES TO TURN HIS PHONE OFF; I AGAIN WITNESSED HIM USING THE PHONE; AT WHICH POINT I ADVISED HIM WE WERE TO RETURN TO THE GATE AND HAVE HIM REMOVED. I CALLED THE CAPT. WE WERE TOWED BACK TO THE GATE; AND PAX WAS REMOVED. EVERY FIRST CLASS CUSTOMER THANKED ME FOR DOING SO; AS THEY HAD OBSERVED HIS BEHAVIOR; AND DID NOT WANT HIM ON BOARD EITHER. HIS VERY STRANGE BEHAVIOR; DEMEANOR AND QUESTIONS CAUSED MUCH SUSPICION FOR CREW AND PAX ALIKE.
Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.