A B777 arrived at gate with damage to 2R door. Catering would not approach airplane until door checked. Ramp service lead ok'ed door. Catering insisted maintenance check door. Door found with damage and was documented.

Home

Browse by month

Random

Latest

About

Contact

Attributes
ACN	663433
Time
Date	200507
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Controlling Facilities	tower : bos.tower
Operator	common carrier : air carrier
Make Model Name	B777-200
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Person 1
Affiliation	company : air carrier
Function	maintenance : technician
Qualification	technician : powerplant technician : airframe
Experience	maintenance technician : 20
ASRS Report	663433
Person 2
Affiliation	other
Function	other personnel
Events
Anomaly	aircraft equipment problem : less severe maintenance problem : improper maintenance maintenance problem : improper documentation non adherence : far non adherence : published procedure
Independent Detector	other other : 3
Resolutory Action	none taken : detected after the fact
Consequence	other other
Factors
Maintenance	contributing factor : schedule pressure performance deficiency : inspection performance deficiency : logbook entry performance deficiency : non compliance with legal requirements
Supplementary
Problem Areas	Maintenance Human Performance Aircraft Company
Primary Problem	Company

Narrative:

Aircraft arrived approximately XA40 at gate. Catering service refused to approach aircraft due to 2R door with possible damage. Ramp lead went up on the belt loader and came down and told catering service it was good to go. Catering service did not believe him and asked for aircraft maintenance. When I went to look; I found damage to the door and reported to management. A gripe was written up stating damage. This is not the first time this lead has made aircraft damage decisions. He is not an aircraft maintenance technician. Management refuses to do anything about it. It was prior damage; ramp management took pictures.

Original NASA ASRS Text

Title: A B777 ARRIVED AT GATE WITH DAMAGE TO 2R DOOR. CATERING WOULD NOT APCH AIRPLANE UNTIL DOOR CHKED. RAMP SVC LEAD OK'ED DOOR. CATERING INSISTED MAINT CHK DOOR. DOOR FOUND WITH DAMAGE AND WAS DOCUMENTED.

Narrative: ACFT ARRIVED APPROX XA40 AT GATE. CATERING SVC REFUSED TO APCH ACFT DUE TO 2R DOOR WITH POSSIBLE DAMAGE. RAMP LEAD WENT UP ON THE BELT LOADER AND CAME DOWN AND TOLD CATERING SVC IT WAS GOOD TO GO. CATERING SVC DID NOT BELIEVE HIM AND ASKED FOR ACFT MAINT. WHEN I WENT TO LOOK; I FOUND DAMAGE TO THE DOOR AND RPTED TO MGMNT. A GRIPE WAS WRITTEN UP STATING DAMAGE. THIS IS NOT THE FIRST TIME THIS LEAD HAS MADE ACFT DAMAGE DECISIONS. HE IS NOT AN ACFT MAINT TECHNICIAN. MGMNT REFUSES TO DO ANYTHING ABOUT IT. IT WAS PRIOR DAMAGE; RAMP MGMNT TOOK PICTURES.

Data retrieved from NASA's ASRS site as of January 2009 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.