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An MD80 flight attendant was unable to provide an aggressive passenger with food who later used profanity toward her on arrival to ord. Security was requested but did not meet the flight.
| Attributes | |
| ACN | 616910 |
| Time | |
| Date | 200405 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : ord.airport |
| State Reference | IL |
| Environment | |
| Weather Elements | Thunderstorm Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : ord.tower |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : intermediate altitude descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 2 |
| Experience | flight attendant time airline total : 25 flight attendant time total : 25 flight attendant time type : 99.9 |
| ASRS Report | 616910 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far |
| Independent Detector | other flight crewb |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
About 3 hours into flight, passenger asked flight attendant if there were any 'snacks, like pretzels, peanuts.' when informed that there were no snacks available, he became hostile and, for the benefit of the 6 or so other men he was traveling with, said in a belligerent manner, 'no pretzels, cracker jack....' flight attendant again said there were no snacks and continued picking up cabin. Approximately 30 mins later, captain said to prepare for landing, and as flight attendant made her way through cabin checking for compliance, the passenger called out 'oh, don't worry about these snacks you xxxxx.' flight attendant informed captain that security should meet flight. Unfortunately flight was met by passenger services. As this was a violation of federal law, security should have been involved instead of passenger service pacification.
Original NASA ASRS Text
Title: AN MD80 FLT ATTENDANT WAS UNABLE TO PROVIDE AN AGGRESSIVE PAX WITH FOOD WHO LATER USED PROFANITY TOWARD HER ON ARR TO ORD. SECURITY WAS REQUESTED BUT DID NOT MEET THE FLT.
Narrative: ABOUT 3 HRS INTO FLT, PAX ASKED FLT ATTENDANT IF THERE WERE ANY 'SNACKS, LIKE PRETZELS, PEANUTS.' WHEN INFORMED THAT THERE WERE NO SNACKS AVAILABLE, HE BECAME HOSTILE AND, FOR THE BENEFIT OF THE 6 OR SO OTHER MEN HE WAS TRAVELING WITH, SAID IN A BELLIGERENT MANNER, 'NO PRETZELS, CRACKER JACK....' FLT ATTENDANT AGAIN SAID THERE WERE NO SNACKS AND CONTINUED PICKING UP CABIN. APPROX 30 MINS LATER, CAPT SAID TO PREPARE FOR LNDG, AND AS FLT ATTENDANT MADE HER WAY THROUGH CABIN CHKING FOR COMPLIANCE, THE PAX CALLED OUT 'OH, DON'T WORRY ABOUT THESE SNACKS YOU XXXXX.' FLT ATTENDANT INFORMED CAPT THAT SECURITY SHOULD MEET FLT. UNFORTUNATELY FLT WAS MET BY PAX SVCS. AS THIS WAS A VIOLATION OF FEDERAL LAW, SECURITY SHOULD HAVE BEEN INVOLVED INSTEAD OF PAX SVC PACIFICATION.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.