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B777 purser reported that a couple got into fisticuffs during a flight from ord to lhr, resulting in police meeting the flight.
| Attributes | |
| ACN | 607879 |
| Time | |
| Date | 200401 |
| Day | Wed |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zzzz.artcc |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zzzz.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 26 flight attendant time total : 26 flight attendant time type : 97 |
| ASRS Report | 607879 |
| Person 2 | |
| Function | observation : passenger other personnel other |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : published procedure non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger in coach, a woman, was loudly arguing with her male travel companion sitting next to her. He punched her on the cheekbone and a bruise formed. She was extremely upset, crying and somewhat hysterical. Mr X, he was very confrontational with myself, coach flight attendants, and captain. We separated the couple, but had to watch him the remainder of the flight. He tried, on numerous occasions, to gain access to the woman passenger. He complied with crew member instructions, but it was stressful for the flight attendants in the main cabin, who had to perform the breakfast service while constantly monitoring the couple. Police met the flight in london. The woman was worried about her safety. By the way, the man was served about 3 drinks, in-flight, prior to incident.
Original NASA ASRS Text
Title: B777 PURSER RPTED THAT A COUPLE GOT INTO FISTICUFFS DURING A FLT FROM ORD TO LHR, RESULTING IN POLICE MEETING THE FLT.
Narrative: PAX IN COACH, A WOMAN, WAS LOUDLY ARGUING WITH HER MALE TRAVEL COMPANION SITTING NEXT TO HER. HE PUNCHED HER ON THE CHEEKBONE AND A BRUISE FORMED. SHE WAS EXTREMELY UPSET, CRYING AND SOMEWHAT HYSTERICAL. MR X, HE WAS VERY CONFRONTATIONAL WITH MYSELF, COACH FLT ATTENDANTS, AND CAPT. WE SEPARATED THE COUPLE, BUT HAD TO WATCH HIM THE REMAINDER OF THE FLT. HE TRIED, ON NUMEROUS OCCASIONS, TO GAIN ACCESS TO THE WOMAN PAX. HE COMPLIED WITH CREW MEMBER INSTRUCTIONS, BUT IT WAS STRESSFUL FOR THE FLT ATTENDANTS IN THE MAIN CABIN, WHO HAD TO PERFORM THE BREAKFAST SVC WHILE CONSTANTLY MONITORING THE COUPLE. POLICE MET THE FLT IN LONDON. THE WOMAN WAS WORRIED ABOUT HER SAFETY. BY THE WAY, THE MAN WAS SERVED ABOUT 3 DRINKS, INFLT, PRIOR TO INCIDENT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.