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A B737 flight crew have an ill passenger resulting in the aircraft being diverted. Upon arrival, there was no company personnel to meet the aircraft.
| Attributes | |
| ACN | 599797 |
| Time | |
| Date | 200311 |
| Day | Fri |
| Place | |
| Locale Reference | navaid : bae.vortac |
| State Reference | WI |
| Altitude | msl single value : 31000 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zmp.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B737-500 |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | ils localizer & glide slope : 30r other other vortac |
| Flight Phase | cruise : level |
| Route In Use | approach : straight in enroute : direct |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 250 flight time total : 17000 flight time type : 8000 |
| ASRS Report | 599797 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | cabin event : passenger illness |
| Independent Detector | other flight crewa |
| Resolutory Action | controller : issued new clearance flight crew : diverted to another airport flight crew : declared emergency |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance Company |
| Primary Problem | Company |
Narrative:
Got call from flight attendant just as we were leveling off. Passenger was not conscious and a doctor was being paged. Doctor came forward and an rn was assisting. Doctor said to have paramedics meet flight. Told ATC that we have a medical emergency on board and if they had more direct route to msp. They gave us direct andie, followed by direct msp. ATC then asked if we wanted runway 30R, as they were landing runway 12L. I asked the wind and they were within limits (140 degrees/7 KTS), said yes. Then cleared and landed uneventful. Taxied to the gate. Dispatch called msp and they said they were ready. We taxied to gate and no one there to park us. Set brake and inquired very stern as to where they were and we have an unconscious passenger on board. Finally they meandered out with no sense of urgency whatsoever. Paramedics met flight and took passenger off and to hospital.
Original NASA ASRS Text
Title: A B737 FLT CREW HAVE AN ILL PAX RESULTING IN THE ACFT BEING DIVERTED. UPON ARR, THERE WAS NO COMPANY PERSONNEL TO MEET THE ACFT.
Narrative: GOT CALL FROM FLT ATTENDANT JUST AS WE WERE LEVELING OFF. PAX WAS NOT CONSCIOUS AND A DOCTOR WAS BEING PAGED. DOCTOR CAME FORWARD AND AN RN WAS ASSISTING. DOCTOR SAID TO HAVE PARAMEDICS MEET FLT. TOLD ATC THAT WE HAVE A MEDICAL EMER ON BOARD AND IF THEY HAD MORE DIRECT RTE TO MSP. THEY GAVE US DIRECT ANDIE, FOLLOWED BY DIRECT MSP. ATC THEN ASKED IF WE WANTED RWY 30R, AS THEY WERE LNDG RWY 12L. I ASKED THE WIND AND THEY WERE WITHIN LIMITS (140 DEGS/7 KTS), SAID YES. THEN CLRED AND LANDED UNEVENTFUL. TAXIED TO THE GATE. DISPATCH CALLED MSP AND THEY SAID THEY WERE READY. WE TAXIED TO GATE AND NO ONE THERE TO PARK US. SET BRAKE AND INQUIRED VERY STERN AS TO WHERE THEY WERE AND WE HAVE AN UNCONSCIOUS PAX ON BOARD. FINALLY THEY MEANDERED OUT WITH NO SENSE OF URGENCY WHATSOEVER. PARAMEDICS MET FLT AND TOOK PAX OFF AND TO HOSPITAL.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.