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Passenger on international B777 flight physically abuses seat of passenger in front of him when occupant attempts to recline. Problem escalates to shouting and confrontation. No resolution cited in report.
| Attributes | |
| ACN | 594487 |
| Time | |
| Date | 200309 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zau.artcc |
| State Reference | IL |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zau.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 32 flight attendant time total : 32 flight attendant time type : 90 |
| ASRS Report | 594487 |
| Person 2 | |
| Function | observation : passenger other personnel other |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Male, german speaking passenger, was shoving seat in front forward each time the female passenger in the seat would recline. He escalated his behavior to pounding on seat in front, verbal abuse, and threatening, which brought the female passenger to tears.
Original NASA ASRS Text
Title: PAX ON INTL B777 FLT PHYSICALLY ABUSES SEAT OF PAX IN FRONT OF HIM WHEN OCCUPANT ATTEMPTS TO RECLINE. PROB ESCALATES TO SHOUTING AND CONFRONTATION. NO RESOLUTION CITED IN RPT.
Narrative: MALE, GERMAN SPEAKING PAX, WAS SHOVING SEAT IN FRONT FORWARD EACH TIME THE FEMALE PAX IN THE SEAT WOULD RECLINE. HE ESCALATED HIS BEHAVIOR TO POUNDING ON SEAT IN FRONT, VERBAL ABUSE, AND THREATENING, WHICH BROUGHT THE FEMALE PAX TO TEARS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.