|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1201 To 1800|
|Locale Reference||atc facility : zjx.artcc|
|Controlling Facilities||artcc : zjx.artcc|
|Operator||common carrier : air carrier|
|Make Model Name||B767 Undifferentiated or Other Model|
|Operating Under FAR Part||Part 121|
|Navigation In Use||other|
|Flight Phase||cruise : level|
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Qualification||flight attendant : currently qualified|
flight attendant aircraft qualified on : 8
|Experience||flight attendant time airline total : 13|
flight attendant time total : 26
flight attendant time type : 20
|Affiliation||company : air carrier|
|Function||flight crew : captain|
oversight : pic
|Anomaly||inflight encounter : turbulence|
|Independent Detector||other flight crewa|
|Resolutory Action||none taken : anomaly accepted|
Someone called back on phone and advised me that it would be a little bumpy and if it got too bumpy, to bring carts out of aisle to galley. That goes without saying. Crew was accomplishing beverage service. As galley flight attendant, I advised crew (all 4 were on beverage cart) of phone call. Everyone kept working. Seatbelt sign had been on a while and we had done a compliance check on passenger. All passenger were 'strapped in.' as I was about to refill a coffee pot, aft galley, the aircraft just 'dropped.' I hit my head on ceiling. This continued for about 1 min. We could not release our grip to whatever we had finally been able to grasp. I was able to finally get a hold of the 2 assist handles in the aft part of galley. None of us were able to reach our jumpseats. I felt like a rag doll being thrown up and down. I felt helpless. I saw the assist handles but I just couldn't grasp them at first. In the cabin, cart cans flew up. Passenger got wet with cold liquids but no passenger were injured. Crew was not severely injured and we chose to continue with our passenger to sfo, their destination. In sfo, 3 crew went to emergency room. It had been raining in and around mia and it took us a while to taxi and climb. Captain had asked us to stay seated for a while. Captain said on the PA from then on it was 'clear blue skies' and we could begin service. 3 suggestions: 1) it is imperative that flight attendants do a seatbelt compliance check on passenger when seatbelt sign goes on. 2) maybe airlines should leave seatbelt sign on at all times and only make announcements on PA when it is imperative that passenger not move from their seats. 3) pilots should never promise 'clear blue skies.'
Original NASA ASRS Text
Title: A B767 FLT ATTENDANT RPTED TURB AFTER DEP FROM MIA CAUGHT THE CREW BY SURPRISE.
Narrative: SOMEONE CALLED BACK ON PHONE AND ADVISED ME THAT IT WOULD BE A LITTLE BUMPY AND IF IT GOT TOO BUMPY, TO BRING CARTS OUT OF AISLE TO GALLEY. THAT GOES WITHOUT SAYING. CREW WAS ACCOMPLISHING BEVERAGE SVC. AS GALLEY FLT ATTENDANT, I ADVISED CREW (ALL 4 WERE ON BEVERAGE CART) OF PHONE CALL. EVERYONE KEPT WORKING. SEATBELT SIGN HAD BEEN ON A WHILE AND WE HAD DONE A COMPLIANCE CHK ON PAX. ALL PAX WERE 'STRAPPED IN.' AS I WAS ABOUT TO REFILL A COFFEE POT, AFT GALLEY, THE ACFT JUST 'DROPPED.' I HIT MY HEAD ON CEILING. THIS CONTINUED FOR ABOUT 1 MIN. WE COULD NOT RELEASE OUR GRIP TO WHATEVER WE HAD FINALLY BEEN ABLE TO GRASP. I WAS ABLE TO FINALLY GET A HOLD OF THE 2 ASSIST HANDLES IN THE AFT PART OF GALLEY. NONE OF US WERE ABLE TO REACH OUR JUMPSEATS. I FELT LIKE A RAG DOLL BEING THROWN UP AND DOWN. I FELT HELPLESS. I SAW THE ASSIST HANDLES BUT I JUST COULDN'T GRASP THEM AT FIRST. IN THE CABIN, CART CANS FLEW UP. PAX GOT WET WITH COLD LIQUIDS BUT NO PAX WERE INJURED. CREW WAS NOT SEVERELY INJURED AND WE CHOSE TO CONTINUE WITH OUR PAX TO SFO, THEIR DEST. IN SFO, 3 CREW WENT TO EMER ROOM. IT HAD BEEN RAINING IN AND AROUND MIA AND IT TOOK US A WHILE TO TAXI AND CLB. CAPT HAD ASKED US TO STAY SEATED FOR A WHILE. CAPT SAID ON THE PA FROM THEN ON IT WAS 'CLR BLUE SKIES' AND WE COULD BEGIN SVC. 3 SUGGESTIONS: 1) IT IS IMPERATIVE THAT FLT ATTENDANTS DO A SEATBELT COMPLIANCE CHK ON PAX WHEN SEATBELT SIGN GOES ON. 2) MAYBE AIRLINES SHOULD LEAVE SEATBELT SIGN ON AT ALL TIMES AND ONLY MAKE ANNOUNCEMENTS ON PA WHEN IT IS IMPERATIVE THAT PAX NOT MOVE FROM THEIR SEATS. 3) PLTS SHOULD NEVER PROMISE 'CLR BLUE SKIES.'
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.