|37000 Feet||Browse and search NASA's
Aviation Safety Reporting System
|Local Time Of Day||1201 To 1800|
|Locale Reference||airport : tbpb.airport|
|Altitude||agl single value : 0|
|Operator||common carrier : air carrier|
|Make Model Name||Commercial Fixed Wing|
|Operating Under FAR Part||Part 121|
|Flight Phase||ground : parked|
|Affiliation||company : air carrier|
|Function||flight attendant : on duty|
|Experience||flight attendant time airline total : 27.5|
flight attendant time total : 27.5
flight attendant time type : 30
|Function||observation : passenger|
|Anomaly||cabin event : passenger misconduct|
non adherence : far
non adherence : company policies
non adherence : published procedure
|Independent Detector||other other : 1|
|Problem Areas||Passenger Human Performance|
|Primary Problem||Passenger Human Performance|
An elderly woman was unhappy about her seat change (by ground personnel in bgi) and she began to curse at me and displayed belligerent behavior. A younger aide also became disruptive. When I tried to accommodate them together back in the requested cabin they had paid for, rather than their separated seats in business class, they both refused to move and the aide began to scream. Clearly, their behavior who incompatible with travel on a commercial airline and I asked ground personnel to remove them (with our captain's full support). Eventually, after close to 1 hour, local police were brought to the plane and they were removed. This problem could be avoided by restricting overbooking and making air carrier employees in bgi aware of the fact that passenger disturbances will never be tolerated.
Original NASA ASRS Text
Title: A FLT ATTENDANT RPTED A BELLIGERENT ELDERLY PAX WHO WAS UPSET WHEN SHE FOUND OUT HER SEAT ASSIGNMENT WAS SEPARATE FROM HER COMPANION DURING BOARDING IN TBPB.
Narrative: AN ELDERLY WOMAN WAS UNHAPPY ABOUT HER SEAT CHANGE (BY GND PERSONNEL IN BGI) AND SHE BEGAN TO CURSE AT ME AND DISPLAYED BELLIGERENT BEHAVIOR. A YOUNGER AIDE ALSO BECAME DISRUPTIVE. WHEN I TRIED TO ACCOMMODATE THEM TOGETHER BACK IN THE REQUESTED CABIN THEY HAD PAID FOR, RATHER THAN THEIR SEPARATED SEATS IN BUSINESS CLASS, THEY BOTH REFUSED TO MOVE AND THE AIDE BEGAN TO SCREAM. CLRLY, THEIR BEHAVIOR WHO INCOMPATIBLE WITH TRAVEL ON A COMMERCIAL AIRLINE AND I ASKED GND PERSONNEL TO REMOVE THEM (WITH OUR CAPT'S FULL SUPPORT). EVENTUALLY, AFTER CLOSE TO 1 HR, LCL POLICE WERE BROUGHT TO THE PLANE AND THEY WERE REMOVED. THIS PROB COULD BE AVOIDED BY RESTRICTING OVERBOOKING AND MAKING ACR EMPLOYEES IN BGI AWARE OF THE FACT THAT PAX DISTURBANCES WILL NEVER BE TOLERATED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.