B737 cabin team experiences problems with 1 passenger when attempting to place another passenger next to him after takeoff from mco, fl.

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Attributes
ACN	583310
Time
Date	200306
Day	Mon
Place
Locale Reference	atc facility : zma.artcc
State Reference	FL
Altitude	msl bound lower : 10000 msl bound upper : 20000
Environment
Flight Conditions	VMC
Aircraft 1
Controlling Facilities	artcc : zma.artcc
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	climbout : intermediate altitude cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 16 flight attendant time total : 26 flight attendant time type : 80
ASRS Report	583310
Person 2
Affiliation	company : air carrier
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies other anomaly other
Independent Detector	other other : cab 1 & 2
Resolutory Action	none taken : anomaly accepted
Supplementary
Problem Areas	Environmental Factor Passenger Human Performance Cabin Crew Human Performance
Primary Problem	Passenger Human Performance

Narrative:

We wanted to move a female passenger to only empty seat, xe, to accommodate a woman with 2 small children. When we informed passenger in xf, he told me he did not want the seat to be used, he wanted it empty. We informed him we were bringing a woman to the seat after takeoff. After flight attendant #2 moved her to xe, he started telling her he wanted her to move, he did not want her sitting there. She came to the back and told us she couldn't situation in xe, as the man in xf told her to 'go to first class.' she was visibly nervous. When flight attendant #2 questioned him, he became immediately violent, and started yelling obscenities at flight attendant #2. As flight attendant #2 walked away, I told passenger he needed to calm down. He told me, in a very threatening manner, to keep walking to the front. Several passenger were witnesses. I have left out the obscenities that mr X yelled. I told flight attendant #2 to come down basically because he was surrounded by kids coming back from disneyland. I think yelling obscenities to a flight attendant is more than abusive, especially considering the circumstances.

Original NASA ASRS Text

Title: B737 CABIN TEAM EXPERIENCES PROBS WITH 1 PAX WHEN ATTEMPTING TO PLACE ANOTHER PAX NEXT TO HIM AFTER TKOF FROM MCO, FL.

Narrative: WE WANTED TO MOVE A FEMALE PAX TO ONLY EMPTY SEAT, XE, TO ACCOMMODATE A WOMAN WITH 2 SMALL CHILDREN. WHEN WE INFORMED PAX IN XF, HE TOLD ME HE DID NOT WANT THE SEAT TO BE USED, HE WANTED IT EMPTY. WE INFORMED HIM WE WERE BRINGING A WOMAN TO THE SEAT AFTER TKOF. AFTER FLT ATTENDANT #2 MOVED HER TO XE, HE STARTED TELLING HER HE WANTED HER TO MOVE, HE DID NOT WANT HER SITTING THERE. SHE CAME TO THE BACK AND TOLD US SHE COULDN'T SIT IN XE, AS THE MAN IN XF TOLD HER TO 'GO TO FIRST CLASS.' SHE WAS VISIBLY NERVOUS. WHEN FLT ATTENDANT #2 QUESTIONED HIM, HE BECAME IMMEDIATELY VIOLENT, AND STARTED YELLING OBSCENITIES AT FLT ATTENDANT #2. AS FLT ATTENDANT #2 WALKED AWAY, I TOLD PAX HE NEEDED TO CALM DOWN. HE TOLD ME, IN A VERY THREATENING MANNER, TO KEEP WALKING TO THE FRONT. SEVERAL PAX WERE WITNESSES. I HAVE LEFT OUT THE OBSCENITIES THAT MR X YELLED. I TOLD FLT ATTENDANT #2 TO COME DOWN BASICALLY BECAUSE HE WAS SURROUNDED BY KIDS COMING BACK FROM DISNEYLAND. I THINK YELLING OBSCENITIES TO A FLT ATTENDANT IS MORE THAN ABUSIVE, ESPECIALLY CONSIDERING THE CIRCUMSTANCES.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.