Passenger with an alcohol problem had to be separated from his personal supply after exhausting flig...

Attributes
ACN	580348
Time
Date	200304
Day	Thu
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : eisn.artcc
State Reference	FO
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : eisn.artcc
Operator	common carrier : air carrier
Make Model Name	B777 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 19 flight attendant time total : 19 flight attendant time type : 75
ASRS Report	580348
Person 2
Affiliation	other
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far
Independent Detector	other other : fa 1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Cabin Crew Human Performance Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger (male) seated in main cabin purchased 1 alcoholic beverage. He told flight attendant #10 he wanted another cocktail, but he did not have anymore money. He asked to speak with purser. (I was purser on this flight.) I spoke with him and told him I would 'comp' him 1 drink only. Passenger wanted to purchase alcohol (with credit card) from duty-free cart, and have the flight attendants serve him from his own bottle or he would serve himself. I informed him that this was against far's, and these actions would not be tolerated. After meal service, passenger purchased a large bottle of johnnie walker from the duty-free cart. I informed him, again, he could not open this alcohol and serve himself according to far's. Later, flight attendant #3 informed me that passenger was drinking the bottle of alcohol he purchased from duty-free cart. I approached passenger and told him that he was in non-compliance of far's. I told him that he had to give me the bottle of alcohol. He was hesitant -- but he eventually gave me the opened bottle of alcohol. I returned the alcohol to him as he deplaned in chicago. Passenger slept during remainder of flight. Passenger would not give me his name. Captain was informed of situation.

Original NASA ASRS Text

Title: PAX WITH AN ALCOHOL PROB HAD TO BE SEPARATED FROM HIS PERSONAL SUPPLY AFTER EXHAUSTING FLT ATTENDANT'S ATTEMPTS TO CUT HIM OFF.

Narrative: PAX (MALE) SEATED IN MAIN CABIN PURCHASED 1 ALCOHOLIC BEVERAGE. HE TOLD FLT ATTENDANT #10 HE WANTED ANOTHER COCKTAIL, BUT HE DID NOT HAVE ANYMORE MONEY. HE ASKED TO SPEAK WITH PURSER. (I WAS PURSER ON THIS FLT.) I SPOKE WITH HIM AND TOLD HIM I WOULD 'COMP' HIM 1 DRINK ONLY. PAX WANTED TO PURCHASE ALCOHOL (WITH CREDIT CARD) FROM DUTY-FREE CART, AND HAVE THE FLT ATTENDANTS SERVE HIM FROM HIS OWN BOTTLE OR HE WOULD SERVE HIMSELF. I INFORMED HIM THAT THIS WAS AGAINST FAR'S, AND THESE ACTIONS WOULD NOT BE TOLERATED. AFTER MEAL SVC, PAX PURCHASED A LARGE BOTTLE OF JOHNNIE WALKER FROM THE DUTY-FREE CART. I INFORMED HIM, AGAIN, HE COULD NOT OPEN THIS ALCOHOL AND SERVE HIMSELF ACCORDING TO FAR'S. LATER, FLT ATTENDANT #3 INFORMED ME THAT PAX WAS DRINKING THE BOTTLE OF ALCOHOL HE PURCHASED FROM DUTY-FREE CART. I APCHED PAX AND TOLD HIM THAT HE WAS IN NON-COMPLIANCE OF FAR'S. I TOLD HIM THAT HE HAD TO GIVE ME THE BOTTLE OF ALCOHOL. HE WAS HESITANT -- BUT HE EVENTUALLY GAVE ME THE OPENED BOTTLE OF ALCOHOL. I RETURNED THE ALCOHOL TO HIM AS HE DEPLANED IN CHICAGO. PAX SLEPT DURING REMAINDER OF FLT. PAX WOULD NOT GIVE ME HIS NAME. CAPT WAS INFORMED OF SIT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Passenger with an alcohol problem had to be separated from his personal supply after exhausting flight attendant's attempts to cut him off.