MD80 flight attendant had passenger misconduct on the flight.

Attributes
ACN	580051
Time
Date	200304
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : dfw.airport
State Reference	TX
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zfw.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 5 flight attendant time total : 5
ASRS Report	580051
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies
Independent Detector	other other : fa 1
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Asked to speak to passenger by flight attendant #4. Flight attendant #4 discussed passenger's dog out of carrier. Passenger appeared to be intoxicated. I spoke with passenger about dog loose in cabin. She was very loud. Because we were mins away from descending, I told her that we would be landing soon and there would be no more drinks served. Because she was loud, I told her we would discuss it at dfw. As I walked off, she said '[derogatory racial remark].' I chose not to address the issue. But, she continued to speak out loud about '[racial remark].' I informed the captain. He called for officers. This was a very nasty incident and I've never felt so abused as I was on this day. I stayed professional, but I didn't really want to. I don't know how to prevent this. We can't gauge how many drinks a passenger has had before buying drinks on board. I'm sure alcohol contributed to the situation. No one should be allowed to abuse another -- racially or otherwise.

Original NASA ASRS Text

Title: MD80 FLT ATTENDANT HAD PAX MISCONDUCT ON THE FLT.

Narrative: ASKED TO SPEAK TO PAX BY FLT ATTENDANT #4. FLT ATTENDANT #4 DISCUSSED PAX'S DOG OUT OF CARRIER. PAX APPEARED TO BE INTOXICATED. I SPOKE WITH PAX ABOUT DOG LOOSE IN CABIN. SHE WAS VERY LOUD. BECAUSE WE WERE MINS AWAY FROM DSNDING, I TOLD HER THAT WE WOULD BE LNDG SOON AND THERE WOULD BE NO MORE DRINKS SERVED. BECAUSE SHE WAS LOUD, I TOLD HER WE WOULD DISCUSS IT AT DFW. AS I WALKED OFF, SHE SAID '[DEROGATORY RACIAL REMARK].' I CHOSE NOT TO ADDRESS THE ISSUE. BUT, SHE CONTINUED TO SPEAK OUT LOUD ABOUT '[RACIAL REMARK].' I INFORMED THE CAPT. HE CALLED FOR OFFICERS. THIS WAS A VERY NASTY INCIDENT AND I'VE NEVER FELT SO ABUSED AS I WAS ON THIS DAY. I STAYED PROFESSIONAL, BUT I DIDN'T REALLY WANT TO. I DON'T KNOW HOW TO PREVENT THIS. WE CAN'T GAUGE HOW MANY DRINKS A PAX HAS HAD BEFORE BUYING DRINKS ON BOARD. I'M SURE ALCOHOL CONTRIBUTED TO THE SIT. NO ONE SHOULD BE ALLOWED TO ABUSE ANOTHER -- RACIALLY OR OTHERWISE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.