Passenger drinking from own supply and refusing to follow flight crew directives and seat belt sign.

Attributes
ACN	579595
Time
Date	200304
Day	Sun
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord.airport
State Reference	IL
Altitude	agl single value : 0
Environment
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : taxi
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 18 flight attendant time total : 18 flight attendant time type : 75
ASRS Report	579595
Person 2
Function	observation : passenger
Events
Anomaly	cabin event : passenger misconduct non adherence : far non adherence : company policies other anomaly other
Independent Detector	other other : person #1
Resolutory Action	none taken : unable other
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

During taxi, the passenger went to the lavatory, he was there during the entire safety demonstration, he could not even open the lavatory door or lock it. He was wearing dark sunglasses. After the demonstration, flight attendant #2 knocked and told him he needed to go to his seat. 'I'm busy' was his response. He came out and was bleeding -- we thought it was a bloody nose. He said he hit his face. We smelled alcohol on him, and had him situation in the last row of seats for takeoff. During the climb, he went back in the bathroom -- we told him it was too soon -- he told us no big deal -- do not worry about him. When he came out, first thing he did was ask for alcohol. I told him he would not be served, and explained why. He stormed to his seat. When I got to xao, he asked again, I said no, and explained why -- he begged! Flight attendant #1 came and explained -- he called me a derogatory name -- captain was notified. Passenger was met by supervisor at destination.

Original NASA ASRS Text

Title: PAX DRINKING FROM OWN SUPPLY AND REFUSING TO FOLLOW FLT CREW DIRECTIVES AND SEAT BELT SIGN.

Narrative: DURING TAXI, THE PAX WENT TO THE LAVATORY, HE WAS THERE DURING THE ENTIRE SAFETY DEMO, HE COULD NOT EVEN OPEN THE LAVATORY DOOR OR LOCK IT. HE WAS WEARING DARK SUNGLASSES. AFTER THE DEMO, FLT ATTENDANT #2 KNOCKED AND TOLD HIM HE NEEDED TO GO TO HIS SEAT. 'I'M BUSY' WAS HIS RESPONSE. HE CAME OUT AND WAS BLEEDING -- WE THOUGHT IT WAS A BLOODY NOSE. HE SAID HE HIT HIS FACE. WE SMELLED ALCOHOL ON HIM, AND HAD HIM SIT IN THE LAST ROW OF SEATS FOR TKOF. DURING THE CLB, HE WENT BACK IN THE BATHROOM -- WE TOLD HIM IT WAS TOO SOON -- HE TOLD US NO BIG DEAL -- DO NOT WORRY ABOUT HIM. WHEN HE CAME OUT, FIRST THING HE DID WAS ASK FOR ALCOHOL. I TOLD HIM HE WOULD NOT BE SERVED, AND EXPLAINED WHY. HE STORMED TO HIS SEAT. WHEN I GOT TO XAO, HE ASKED AGAIN, I SAID NO, AND EXPLAINED WHY -- HE BEGGED! FLT ATTENDANT #1 CAME AND EXPLAINED -- HE CALLED ME A DEROGATORY NAME -- CAPT WAS NOTIFIED. PAX WAS MET BY SUPVR AT DEST.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.